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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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in CX Services by Industry

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Published reports:

published reports related to within the CX Services by Industry program

  • Sutherland - CMS in Telecommunications/Cable/Satellite

    Jul 29, 2014 | Vendor Analysis by Vicki Jenkins

    Sutherland is a privately-held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries, it employs ~30k globally and operates ~40 contact centers in 14 countries. [...]
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  • Capita - CMS in Telecommunications/Cable/Satellite

    Jul 28, 2014 | Vendor Analysis by Vicki Jenkins

    Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987, and was listed on the London Stock Exchange in 1991. [...]
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  • Firstsource - CMS in Retail Banking

    Feb 20, 2014 | Vendor Analysis by Vicki Jenkins

    Firstsource is a BPO vendor founded in 2001 by ICICI bank (as ICICI Onesource). In 2004, Firstsource acquired ASG (founded in 1995) to begin delivering collections. The company was rebranded from ICICI Onesource to Firstsource in 2006. Firstsource is headquartered in Mumbai, India and went public in 2007. [...]
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  • Aditya Birla Minacs - CMS in Retail Banking

    Feb 19, 2014 | Vendor Analysis by Vicki Jenkins

    Aditya Birla Minacs (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. The company provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...]
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  • Serco - CMS in Retail Banking

    Feb 18, 2014 | Vendor Analysis by Vicki Jenkins

    Serco Global Services, LLC (Serco) is a part of Serco Group PLC. Serco is a publicly held firm headquartered in Hook, North Hampshire in the United Kingdom. Serco has recently acquired Intelenet, The Listening Company, Excelior and Vertex's U.K. public sector BPO operation. [...]
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