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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

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Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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in CX Services by Industry

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Published reports:

published reports related to within the CX Services by Industry program

  • Sitel - CMS in Retail Banking

    Feb 17, 2014 | Vendor Analysis by Vicki Jenkins

    Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee, in the U.S. It is a privately owned company, and was formed in 1985 in the U.S., when Softbank Services Group was acquired by Toronto-based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provi [...]
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  • CMS in Retail Banking

    Feb 13, 2014 | Market Analysis by Vicki Jenkins

    NelsonHall's market analysis of the customer management services in the retail industry sector consists of 71 pages. [...]
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  • Aegis - CMS in Retail Banking

    Feb 11, 2014 | Vendor Analysis by Vicki Jenkins

    Aegis is a privately-held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded 30 years ago in the U.S. and currently has operations in 56 locations across 13 countries. It has ~55,000 employees supporting ~300 clients. The company is wholly owned by Essar, a $39bn conglomerate. [...]
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  • Transcom - CMS in Retail Banking

    Feb 10, 2014 | Vendor Analysis by Vicki Jenkins

    Transcom is a publicly held company headquartered in Luxembourg. Transcom started its operations in 1995 in Sweden, supporting TELE 2 and providing customer relationship management services and credit management services to the telecommunications industry and other high-volume businesses in Austria. In addition to traditional contact center service [...]
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  • Infosys - CMS in Retail Banking

    Feb 06, 2014 | Vendor Analysis by Vicki Jenkins

    Infosys is a publicly held company headquartered in Bangalore, India. Infosys was founded in 1981 in Pune, becoming a public limited company in India in 1992, and being listed on the NASDAQ in 1999. [...]
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