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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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Alorica in CX Services by Industry

Find here the NelsonHall Research related to within the CX Services by Industry program

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This vendor is not part of the KVA program

CX Services Transformation 2024

published 2024-02-22 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Arvato, Atento, Concentrix, Conduent, Firstsource, Foundever, HGS, Infosys, IntouchCX, Movate, ResultsCX, TaskUs, Tech Mahindra, Teleperformance, Transcom, and WNS Global Services. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
view NEAT report all CX Services by Industry NEAT reports about NEAT

Published reports:

published reports related to Alorica within the CX Services by Industry program

  • EGS - CMS in High Tech

    Dec 02, 2015 | Vendor Analysis by Vicki Jenkins

    Expert Global Solutions (EGS) is a global customer service organization which delivers outsourced solutions for customer and financial care. It employs ~40k in ~70 locations in 11 countries.  [...]
    view this reportdownload abstract

  • Alorica - CMS in High Tech

    Nov 23, 2015 | Vendor Analysis by Vicki Jenkins

    Alorica is a privately held firm headquartered in Irvine, California, which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~48k personnel globally and operates 73 contact c [...]
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  • EGS - CMS in Healthcare (Payer and Provider Support)

    Jul 08, 2015 | Vendor Analysis by Vicki Jenkins

    EGS is a global customer service organization, delivering outsourced solutions for customer and financial care. It employs ~40 in ~70 locations in 10 countries. EGS' customer management services (CMS) include answering product related enquiries, technical support, up-sell/cross-sell, and social media support. Its financial care includes accounts re [...]
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  • Alorica - CMS in Telecommunications/Cable/Satellite

    Oct 28, 2014 | Vendor Analysis by Vicki Jenkins

    Alorica is a privately held firm headquartered in Irvine, California which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~20k personnel globally and operates 40 contact ce [...]
    view this reportdownload abstract

  • EGS - CMS in Telecommunications/Cable/Satellite

    Oct 01, 2014 | Vendor Analysis by Vicki Jenkins

    Expert Global Solutions (EGS) is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the customer relationship management (CRM) BPO market. NCO is the EGS brand in the accounts receivables management (ARM)/collections BPO market. EGS is a privately held company headquartered in Plano, Texas. EGS employs [...]
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