DEBUG: PAGE=domain, TITLE=CX Services by Industry,ID=1433,TEMPLATE=subprogram
Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
meet & follow
toggle expanded view
programcode = CXSCXI
programid = 158
database = f
alerts = t
neat = t
vendors = t
forecasting = t
confidence = t
definitions = t
Search within: CX Services by Industry:
Subscribe to blogs & alerts:
manage email alerts using the form below, in order to be notified via email whenever we publish new content:
has Database = f
has Confidence = t -- IGNORED
Confidence Index:
for CX Services by Industry
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Published reports:
published reports related to within the CX Services by Industry program
Sep 26, 2014 | Vendor Analysis by Vicki Jenkins
Firstsource is a BPO vendor founded in 2001 by ICICI bank, and known as ICICI Onesource until 2006, when it was rebranded as Firstsource. The company made an initial public offering (IPO) in 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE). [...]
view this reportdownload abstractSep 18, 2014 | Vendor Analysis by Vicki Jenkins
Aegis is a privately-held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded 30 years ago in the U.S. and currently has operations in 56 locations across 13 countries. It has ~55k employees and a 40k seat capacity supporting ~300 clients. The company is wholly owned by Essar, a $39bn conglomerate. [...]
view this reportdownload abstractAug 18, 2014 | Market Forecast by NelsonHall Analyst
NelsonHall's "Global Customer Management Services Market Forecast: 2014-2018" consists of 65 pages. [...]
view this reportdownload abstractAug 06, 2014 | Vendor Analysis by Vicki Jenkins
Hinduja Global Solutions (HGS) was initially formed as Ashok Leyland Information Technology (ALIT) in 1993, providing information technology services starting with one client and 25 employees. ALIT merged with Hinduja Finance Corporation (HFC) in 2000, to form HGS. At this time, HGS launched its BPO services. Between 2000 and 2004, it was listed on [...]
view this reportdownload abstractJul 29, 2014 | Vendor Analysis by Vicki Jenkins
Sutherland is a privately-held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries, it employs ~30k globally and operates ~40 contact centers in 14 countries. [...]
view this reportdownload abstract
find all available reports on