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Confidence Index:

for CX Services by Industry

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services by Industry market.

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Transcom in CX Services by Industry

Find here the NelsonHall Research related to within the CX Services by Industry program

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This vendor is not part of the KVA program

CX Services Transformation 2024

published 2024-02-22 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Arvato, Atento, Concentrix, Conduent, Firstsource, Foundever, HGS, Infosys, IntouchCX, Movate, ResultsCX, TaskUs, Tech Mahindra, Teleperformance, Transcom, and WNS Global Services. To find out more, contact Guy Saunders (EMEA) at [email protected] or Darrin Grove (N. America) at [email protected].
view NEAT report all CX Services by Industry NEAT reports about NEAT

Published reports:

published reports related to Transcom within the CX Services by Industry program

  • Transcom - CMS in Retail Banking

    Dec 05, 2016 | Vendor Analysis by Vicki Jenkins

    This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in CMS in Retail Banking. [...]
    view this reportdownload abstract

  • Transcom - CMS in Telecommunications/Cable/Satellite

    Oct 27, 2014 | Vendor Analysis by Vicki Jenkins

    Transcom is a publicly-held company, listed in Stockholm and headquartered in Luxembourg. Its management office is in Stockholm and it plans to move the legal domicile of the listed parent of the Transcom group from Luxembourg to Sweden later this year, subject to shareholder approval. Transcom started its operations in 1995 in [...]
    view this reportdownload abstract

  • Transcom - CMS in Retail Banking

    Feb 10, 2014 | Vendor Analysis by Vicki Jenkins

    Transcom is a publicly held company headquartered in Luxembourg. Transcom started its operations in 1995 in Sweden, supporting TELE 2 and providing customer relationship management services and credit management services to the telecommunications industry and other high-volume businesses in Austria. In addition to traditional contact center service [...]
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  • Transcom Worldwide - CMS in Retail Sector

    Jun 26, 2013 | Vendor Analysis by Vicki Jenkins

    Transcom is headquartered in Luxembourg. It offers outsourced customer relationship management (CRM) and credit management services. Transcom has ~27 customer management services (CMS) retail industry sector clients. [...]
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