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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

Happiest Minds - Digital Transformation Case Studies

Vendor Analysis

by Dominique Raviart

published on Dec 23, 2015

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Report Overview:

NelsonHall’s Digital Transformation case studies on Happiest Minds provide examples of the organization’s ability to transform a client’s IT operations to capture digital opportunities. 

Who is this Report for:

The case study is designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for digital transformation projects
  • Vendor marketing, sales and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services industries and willing to understand model and growth opportunities around digital transformation. 

Key Findings & Highlights:

This report includes two digital case studies: a U.S. based DYO and a ski resort operator.

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