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Confidence Index:

for CX Services Transformation

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

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Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.

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Apexon - Quality Engineering 2023

Vendor Analysis

by Dominique Raviart

published on Apr 12, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes Apexon’s offerings and capabilities in quality engineering services

Who is this Report for:

NelsonHall’s QE profile on Apexon is a comprehensive assessment of Apexon’s offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of QE and identifying vendor suitability for quality engineering/QA/testing services
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the QE and IT services sectors.

Scope of this Report:

The report provides a comprehensive and objective analysis of Apexon’s QE offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Apexon results from the April 2022 merger of Apexon and Infostretch:

  • Southfield, MI-headquartered Apexon had capabilities around data & analytics, e-commerce (with, Adobe, and Sitecore primarily), UX, agile and cloud-native development services, and QA. The company mainly serviced automotive and manufacturing, banking, and insurance clients. At the time of the acquisition, Apexon had a headcount of 5k, of which 3.5k were in India
  • Infostretch was a Santa Clara, CA-headquartered IT services vendor. The company had its background in testing services, having expanded its portfolio in 2016 to digital technologies. The company had repositioned around “digital engineering,” and cloud infrastructure services. Infostretch positioned itself in the digital engineering space at the intersection of IT and engineering and R&D services, developing web applications that needed to handle high volumes of transactions. Infostretch had a headcount of 2.8k, of which 2k were in India.

The combined Apexon/Infostretch is owned by Infostretch’s majority shareholders: Goldman Sachs Merchant Banking PE and Everstone Group.

Buy-side readers should take note of Apexon’s particular success in attracting clients in the BFSI, healthcare and life sciences, and high-tech & manufacturing sectors.

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