DEBUG: PAGE=domain, TITLE=CX Services Transformation,ID=1431,TEMPLATE=subprogram
Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
meet & follow
toggle expanded view
programcode = CXSCXD
programid = 155
database = f
alerts = t
neat = t
vendors = t
forecasting = t
confidence = t
definitions = t
Search within: CX Services Transformation:
Subscribe to blogs & alerts:
manage email alerts using the form below, in order to be notified via email whenever we publish new content:
has Database = f
has Confidence = t -- IGNORED
Confidence Index:
for CX Services Transformation
NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services
Join NelsonHall Customer Experience Services Confidence Index:
Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global CX Services Transformation market.
For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us
Vendor Analysis
by NelsonHall Analyst
published on Aug 05, 2011
Report Overview:
Report Outline:
Analyzes TeleTech's offerings and capabilities around social media services.
TeleTech began developing social-media capabilities in late 2009 as a logical next step in developing their overall service offerings. Social-media offerings fall within TeleTech's 'Customer Service Innovation' line, being marketed as an across-channel optimizer, rather than an offering in isolation......
Login to get full access:
