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RPA and AI Services in Banking Market Assessment and Forecast

Market Analysis

by Andy Efstathiou

published on Dec 09, 2016

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Report Overview:

NelsonHall's market assessment and forecast of RPA and AI Services in Banking consists of 82 pages.

Who is this Report for:

NelsonHall’s “RPA and AI Services in Banking Market Assessment and Forecast” report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within the retail and commercial banking industry
  • Vendor marketing, sales and business managers developing strategies to target service opportunities within the retail and commercial banking industry
  • Financial analysts and investors specializing in the retail and commercial banking sector.

Scope of this Report:

The report analyzes the global market for RPA and AI Services in Banking and addresses the following questions:

  • What is the current and future market for RPA and AI Services in Banking?
  • What is the size and growth of the RPA and AI Services in Banking market by market segment?
  • Within RPA and AI Services in Banking, which processes are emerging strongly?
  • What are the market segments for RPA and AI Services in Banking and their characteristics? What are the drivers, benefits, and inhibitors for each segment? What are vendor capabilities by segment?
  • What technologies and platforms are being utilized and what are the implications by market segment?
  • What are vendor challenges and critical success factors by market segment?
  • How vendors are positioned within each RPA and AI Services in Banking market segment?
  • Additional topics include: contract lengths; pricing models; partnerships; acquisitions; delivery center locations and the use of offshoring; vendor targeting by client size, geography, and industry.

Key Findings & Highlights:

RPA and AI service for banking is an emerging business with high adoption by tier 1 banks in mature markets, and low adoption by mid/small tier banks. Current adoption is from global banks, with single product tower engagements. Vendors are delivering elemental processes focused on consulting and POC/pilots.    

The RPA and AI services in banking market is established with global banks. Lower tier banks have yet to consider widespread adoption.  

Vendors have tended to focus on individual country markets for their services, primarily the U.S. Consulting services tend to be delivered from onshore. However, offshore delivery still dominates in the design, deployment, and operations support markets. 

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RPA & AI in Banking

published 2017-02-17 | Project by Andy Efstathiou

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPA and/or AI services as part of their banking BPS portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on RPA, AI, legacy process automation, and support for new digital banking models. Vendors evaluated are: Capgemini, CSC, EXL, Genpact, HCL Technologies, Hexaware Technologies, IBM, Infosys, L&T Infotech, Tech Mahindra, VirtusaPolaris, and Wipro. To find out more, contact Guy Saunders at [email protected]
view NEAT report all NEAT reports about NEAT