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Apr 09, 2018, by NelsonHall Analyst
Over the last year, Zalaris has markedly stepped up its geographic and service expansion journey – first fuelled by the acquisition of Germany-based Sumarum AG and then with the acquisition of U.K.-based ROC Global Solution Consulting.
It’s important to note that Zalaris’ success in the wider Nordic market was also a result of two acquisitions soon after it[...]
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Dec 14, 2017, by NelsonHall Analyst
It has been 10 months since the announcement that Aon was divesting the businesses within its Outsourcing segment to private equity firm Blackstone, and 6 months since Alight was formally launched as a new company, which makes it an ideal time to review its progress and where it is headed in 2018.
By all accounts, it was a smooth transition, with client retention remaining high.&n[...]
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Dec 06, 2017, by NelsonHall Analyst
In my last blog, I laid out 2018 predictions for two areas of talent management: recruiting and learning (see here). This blog looks at what to expect over the next year for payroll services and benefits administration. Trending topics in these areas over the last year included cloud, compliance, configuration, and consumerization.
Payroll
The payroll landscape has shifted away[...]
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Nov 08, 2017, by NelsonHall Analyst
Relative to other HR services, the application of intelligent automation in benefits administration is lagging, but is slowly making progress. With respect to RPA, Conduent and Alight are among the first movers, with both using bots for manual calculations in pension administration. In addition, Alight has deployed bots for low-level transactional work that is typically offshored, and in[...]
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Sep 22, 2017, by NelsonHall Analyst
The gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers present for HR.
Gig workers present a challenge on several fronts, especially when it comes to managing[...]
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Sep 15, 2017, by NelsonHall Analyst
This week, ADP held its annual industry analyst event in NYC, and as well as welcoming guests with apples to celebrate the arrival of fall, it also ushered in the season with significant news regarding its HR technology innovations. One thing is clear about the technology-enabled services company: its investments in innovation continue to accelerate, as it invested ~$450bn in FY 2017[...]
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Sep 07, 2017, by NelsonHall Analyst
For years, the application of analytics in HR services has been heavily focused on descriptive information such as workforce demographics (e.g. average employee age, proportion of males to females, number of employees are nearing retirement, etc.) or talent management metrics (e.g. average time to hire, cost per hire, number of training hours per employee, etc.). In fact, ~90% of analytic[...]
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Aug 29, 2017, by NelsonHall Analyst
NelsonHall’s latest Multi-Process HR Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with multi-process HR services customers.
Principal issues & operational priorities
The main issues and operational priorities cit[...]
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Jul 31, 2017, by NelsonHall Analyst
This is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologies and cloud-based HR services. Here, I take a quick look at both strategies.
Intelligent technol[...]
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Jul 26, 2017, by NelsonHall Analyst
The multi-process HR services market has evolved significantly over the years. The traditional approach, characterized by comprehensive end-to-end HR BPS services over a long term (often 7-10 years) leveraged on-premise solutions that were heavily customized. This gave way to the transitional approach, best characterized by hybrid technology solutions where core HR and payroll is on-[...]
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Jun 30, 2017, by NelsonHall Analyst
As H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning.
Payroll
The most common theme in the payroll market is global and multi-country activity. NelsonHall estimates tha[...]
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Jun 01, 2017, by NelsonHall Analyst
Over the last few years, Ceridian has been focused on re-establishing itself as a cloud technology and service provider with its Dayforce HCM platform. Here, I look at the progress the company has made, including a review of current and future Dayforce developments and client successes.
Current Dayforce developments
In all its deals, Dayforce is always the global employee recor[...]
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Feb 16, 2017, by NelsonHall Analyst
Last week Aon Hewitt announced that it has signed a definitive agreement to sell nearly all the businesses within its Outsourcing segment (including benefits administration, HR BPO, and Workday cloud HR services) to Blackstone. Initially, it may appear that this is a step backwards from some of its prior acquisitions, including Hewitt in 2010 for benefits administration, Exult in 2004 for HR B[...]
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Jan 06, 2017, by NelsonHall Analyst
Following several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look at what happened in 2016 to lay the foundations for things to come, specifically in payroll services[...]
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Oct 20, 2016, by NelsonHall Analyst
One of the top HR initiatives for organizations has been to replace legacy on-premise systems with cloud-based technology. In fact, as of Q4 2015, ~44% of organizations have moved core HR to the cloud according to PWC’s annual HR Technology Survey. This trend will not only continue, but will naturally expand to other HR functions, including payroll, followed by time and at[...]
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Aug 03, 2016, by NelsonHall Analyst
As earnings are released, it’s a good time to reflect on HR outsourcing trends by key service line. Here’s a brief round-up of market activity across payroll, RPO, and learning services in H1 2016.
Payroll
Payroll activity has been bustling in Europe YTD, with a strong emphasis on ramping up capabilities. SD Worx made two acquisitions to accelerate its growth across[...]
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Nov 30, 2015, by NelsonHall Analyst
As the year winds down, it’s a good time to reflect on the significant activities in the HRO market in 2015 and consider the likely shape of things to come in 2016.
Overall, HRO contract activity is up ~11% y/y in 2015. Renewals and contract extensions account for 25% of that activity, vendor changes ~20%, and new deals 55%. Regional and global multi-country contracts continued[...]
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Sep 21, 2015, by NelsonHall Analyst
Though we’re only just into fall, the nature of activity in the Benefits Administration market in 2015 provides important pointers to key strategic focus areas in 2016.
In the U.S., the emphasis will continue around Health & Welfare (H&W) services, stemming from the Affordable Care Act (ACA). In 2015, tier two H&W specialists such as Businessolver and TASC launched ACA reporti[...]
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Jul 10, 2014, by NelsonHall Analyst
The HRO market is always buzzing with activity. With the first half of the year over, it’s a good time to examine the key trends by service area.
Benefits Administration:
Benefits administration was a hotbed of activity in H1! Contracts were awarded across various service lines in the U.S. as well as in the U.K. There was a solid stream of pensions and retirement administration c[...]
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Jul 02, 2014, by NelsonHall Analyst
NelsonHall has just published its latest market assessment of Multi-Process HR Outsourcing.
The report analyzes the characteristics of the market and identifies four major segments and looks at activity within each of these segments.
One of these segments is multi-country standardization segment, where we have seen a big shift in the proportion of global contracts and regional contracts a[...]
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Nov 04, 2013, by NelsonHall Analyst
The U.K. Cabinet Office recently briefed NelsonHall about progress with its shared services strategy. Shared services has been a recurring theme in the U.K. public sector’s drive for efficiency for many years. It has continued to rise in importance as a lever for cost savings in the public sector, driven first by the Gershon Review of 2004 and most recently, when the current government first[...]