Vendor Analysis
published on Apr 05, 2023
Report Overview:
This NelsonHall vendor assessment analyzes FIS’ offerings and capabilities in intelligent automation for the banking and financial services sector
Who is this Report for:
NelsonHall’s “Transforming Intelligent Automation in Banking” profile on FIS is a comprehensive assessment of FIS’ offerings and capabilities for the BFS sector, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of intelligent automation process services and identifying vendor suitability for intelligent automation services in banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of FIS’ BFS-focused intelligent automation offerings, capabilities, and market and financial strength, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
FIS delivers services for the financial services industry. FIS concentrates its intelligent automation services in banking on core banking operations, including lending, deposits, and compliance. Its automation services are built to be highly reusable across banks. FIS began its process automation services in 2010 when it deployed some Blue Prism bots for a client with licenses but limited technical staff. Over time FIS grew its automation practice by partnering with all the primary vendors of automation solutions. Its initial focus was on providing implementation services only. As the business grew it added software reseller and consulting services to its automation capabilities.
FIS was providing orchestration and managed services for the bots it was deploying for clients. In early 2020 it launched its EPIC platform, which provides orchestration and intelligence capabilities. Going forward, FIS will be enhancing its EPIC platform to increase the automation of support functions, manage multi-bot deployments across processes and silos from a single virtual machine, and deploy new AI functionality in virtual agents.
Organizations that are looking to commit to a single platform to support process automation for digital document processing should consider FIS’ EPIC and managed services support.