featured posts:
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How will Europe Address Post-Pandemic HR Challenges?
Oct 22, 2021, by Elizabeth RennieAs the pandemic normalizes across day-to-day life, NelsonHall expects HR service delivery to adapt to a whole new set of challenges, both through legislation and HR best practices. The convergence of three key themes are likely to see new HR solutions being developed: staff welfare and resilience, operational efficiency, and automation. Staff Welfare and Resilience Pre-COVI[...]
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Highlights from Workday Rising 2018 (vlog)
Oct 08, 2018, by Elizabeth RenniePete Tiliakos presents a round-up of the latest developments from Workday and the key discussion points from the Workday Rising annual user conference held in Las Vegas, Nevada.[...]
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Advances in HR Tech: The View from The Strip
Sep 19, 2018, by Elizabeth RennieThis past week, I attended two HR events at opposite ends of the Las Vegas strip: HR Technology conference and SuccessFactors’ SuccessConnect client event. Together, they attracted ~14k HR leaders, practitioners, vendors, analysts, thought leaders, and clients, and had the common theme and purpose of showcasing the latest HR technologies and innovations that are enabling employ[...]
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Neeyamo Addressing the White Spaces in HR
May 18, 2018, by Gary BragarNow in its tenth year, Neeyamo is hitting its stride as a niche global HR services provider. I recently caught up with the company at its first U.S. analyst and advisor event for an update on its HR service lines. Strategic focus Neeyamo aims to ‘address the white spaces in HR technology and services’, including underserved markets and geographies. It positions itse[...]
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Zalaris: Transforming into a One-Stop-HR-Shop for European Organizations
Apr 09, 2018, by NelsonHall AnalystOver the last year, Zalaris has markedly stepped up its geographic and service expansion journey – first fuelled by the acquisition of Germany-based Sumarum AG and then with the acquisition of U.K.-based ROC Global Solution Consulting. It’s important to note that Zalaris’ success in the wider Nordic market was also a result of two acquisitions soon after it[...]
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Alight Solutions: 2017 Progress Report & 2018 Vision
Dec 14, 2017, by NelsonHall AnalystIt has been 10 months since the announcement that Aon was divesting the businesses within its Outsourcing segment to private equity firm Blackstone, and 6 months since Alight was formally launched as a new company, which makes it an ideal time to review its progress and where it is headed in 2018. By all accounts, it was a smooth transition, with client retention remaining high.&n[...]
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The Journey for HR Services in 2018: Part 2
Dec 06, 2017, by NelsonHall AnalystIn my last blog, I laid out 2018 predictions for two areas of talent management: recruiting and learning (see here). This blog looks at what to expect over the next year for payroll services and benefits administration. Trending topics in these areas over the last year included cloud, compliance, configuration, and consumerization. Payroll The payroll landscape has shifted away[...]
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The Rise of Intelligent Automation in Benefits Administration
Nov 08, 2017, by NelsonHall AnalystRelative to other HR services, the application of intelligent automation in benefits administration is lagging, but is slowly making progress. With respect to RPA, Conduent and Alight are among the first movers, with both using bots for manual calculations in pension administration. In addition, Alight has deployed bots for low-level transactional work that is typically offshored, and in[...]
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The Gig Economy & the Challenge for HR
Sep 22, 2017, by NelsonHall AnalystThe gig economy has been a recent trending topic. While the concept of gig workers is nothing new, the attention being paid to it is, especially since this is an area whose growth has been facilitated by the digital marketplace. Here, I take a quick look at the challenges gig workers present for HR. Gig workers present a challenge on several fronts, especially when it comes to managing[...]
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ADP’s User-Centric Innovations Pave the Way for Services Growth
Sep 15, 2017, by NelsonHall AnalystThis week, ADP held its annual industry analyst event in NYC, and as well as welcoming guests with apples to celebrate the arrival of fall, it also ushered in the season with significant news regarding its HR technology innovations. One thing is clear about the technology-enabled services company: its investments in innovation continue to accelerate, as it invested ~$450bn in FY 2017[...]
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Leveraging Predictive HR Analytics to Affect Business Outcomes
Sep 07, 2017, by NelsonHall AnalystFor years, the application of analytics in HR services has been heavily focused on descriptive information such as workforce demographics (e.g. average employee age, proportion of males to females, number of employees are nearing retirement, etc.) or talent management metrics (e.g. average time to hire, cost per hire, number of training hours per employee, etc.). In fact, ~90% of analytic[...]
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Multi-Process HR Services Buyers Seek Standardization & Automation, but Rapport is Top Vendor Selection Criterion
Aug 29, 2017, by NelsonHall AnalystNelsonHall’s latest Multi-Process HR Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of the findings from our interviews with multi-process HR services customers. Principal issues & operational priorities The main issues and operational priorities cit[...]
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A Closer Look at the Modern Approach to Multi-Process HR Services
Jul 31, 2017, by NelsonHall AnalystThis is the second of two articles on the multi-process HR BPS market. NelsonHall’s latest market analysis report on the multi-process HR BPS market recognizes two types of strategies adopted by vendors taking a modern approach to multi-process HR services: intelligent technologies and cloud-based HR services. Here, I take a quick look at both strategies. Intelligent technol[...]
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Speed of Deployment Key to ROI Realization in Cloud HR
Jul 27, 2017, by Elizabeth RennieNelsonHall’s recently published (July, 2017) Targeting Cloud-Based HR Services market analysis report estimates the global cloud-based HR services market to be $15.2bn, and this is expected to continue its growth trajectory (~6.3% CAGR) to reach $20.6bn by 2021. With the largest portion of the market coming from cloud implementations (~44%), it’s interesting to f[...]
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State of the Multi-Process HR Services Market
Jul 26, 2017, by NelsonHall AnalystThe multi-process HR services market has evolved significantly over the years. The traditional approach, characterized by comprehensive end-to-end HR BPS services over a long term (often 7-10 years) leveraged on-premise solutions that were heavily customized. This gave way to the transitional approach, best characterized by hybrid technology solutions where core HR and payroll is on-[...]
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Trending Now in HR Services
Jun 30, 2017, by NelsonHall AnalystAs H1 2017 comes to a close, it’s a good time to reflect on recent key activity and where the market is headed for the rest of the year and beyond. Here, I round up what’s trending now in payroll, benefits administration, recruitment, and learning. Payroll The most common theme in the payroll market is global and multi-country activity. NelsonHall estimates tha[...]
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Ceridian Forces the Pace with Dayforce
Jun 01, 2017, by NelsonHall AnalystOver the last few years, Ceridian has been focused on re-establishing itself as a cloud technology and service provider with its Dayforce HCM platform. Here, I look at the progress the company has made, including a review of current and future Dayforce developments and client successes. Current Dayforce developments In all its deals, Dayforce is always the global employee recor[...]
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Facts & Implications of Aon Hewitt’s Sale to Blackstone
Feb 16, 2017, by NelsonHall AnalystLast week Aon Hewitt announced that it has signed a definitive agreement to sell nearly all the businesses within its Outsourcing segment (including benefits administration, HR BPO, and Workday cloud HR services) to Blackstone. Initially, it may appear that this is a step backwards from some of its prior acquisitions, including Hewitt in 2010 for benefits administration, Exult in 2004 for HR B[...]
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HRO: A Year in Review & 2017 Preview
Jan 06, 2017, by NelsonHall AnalystFollowing several years of growth, the HR outsourcing market continues to ride the crest of the wave, and is gearing up for a prosperous 2017 following investments across all service lines. We will shortly be publishing an in-depth blog on HRO predictions for 2017, but first I take a quick look at what happened in 2016 to lay the foundations for things to come, specifically in payroll services[...]
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OneSource Virtual’s Global Workforce Administration Initiative Set to Fuel Growth
Oct 20, 2016, by NelsonHall AnalystOne of the top HR initiatives for organizations has been to replace legacy on-premise systems with cloud-based technology. In fact, as of Q4 2015, ~44% of organizations have moved core HR to the cloud according to PWC’s annual HR Technology Survey. This trend will not only continue, but will naturally expand to other HR functions, including payroll, followed by time and at[...]
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Highlights & Trends in the HRO Market in H1 2016
Aug 03, 2016, by NelsonHall AnalystAs earnings are released, it’s a good time to reflect on HR outsourcing trends by key service line. Here’s a brief round-up of market activity across payroll, RPO, and learning services in H1 2016. Payroll Payroll activity has been bustling in Europe YTD, with a strong emphasis on ramping up capabilities. SD Worx made two acquisitions to accelerate its growth across[...]
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HRO: 2015 Highlights & the Shape of Things to Come
Nov 30, 2015, by NelsonHall AnalystAs the year winds down, it’s a good time to reflect on the significant activities in the HRO market in 2015 and consider the likely shape of things to come in 2016. Overall, HRO contract activity is up ~11% y/y in 2015. Renewals and contract extensions account for 25% of that activity, vendor changes ~20%, and new deals 55%. Regional and global multi-country contracts continued[...]
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ADP Demonstrates Why Service is Core Differentiator
Mar 28, 2017, by Gary BragarADP’s CEO Carlos Rodriguez began the company’s annual client conference, Meeting of the Minds, by talking about unprecedented challenges faced, including global talent needs, growing compliance burdens, and rising expectations. And though perhaps not the most original of messages, Rodriguez singled out service as the core differentiator that enables ADP to deliver positiv[...]
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Excelity Global Exemplifies HRO M&A Activity in Asia Pacific
Jan 21, 2016, by Gary BragarHRO has been one of the most active markets for acquisitions in recent years and 2015 was no exception, with ~30 acquisitions across all HRO service lines (up from 25 in 2014). M&A activity in benefits administration has remained high, while RPO acquisitions have become increasingly aggressive year-on-year. However, payroll M&As have also been ticking along nicely. One notable event was Ev[...]
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NGA HR’s New Capital Structure Strengthens Ability to Achieve Growth Plans
Nov 24, 2015, by Gary BragarLast week, Northgate Information Solutions, the holding company of NGA HR, announced that it has reached agreement with its shareholders and lenders regarding a new capital structure to reduce its debt and enable a faster path to growth. The new structure includes full debt-for-equity swap of the subordinated debt, and full pay down of existing senior debt (using the proceeds from the Northgate Pu[...]