HRO Insight blog
Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
Capita - CMS in Telecommunications/Cable/Satellite
Vendor Analysis
published on Jul 28, 2014
Access to this report is restricted to logged in clients with access. Login to get full access
Report Overview:
Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987, and was listed on the London Stock Exchange in 1991.
Who is this Report for:
NelsonHall's CMS in telecommunications/cable/satellite industry sector profile on Capita is a comprehensive assessment of Capita's telecommunications/cable/satellite sector customer management services (CMS) offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the telecommunications/cable/satellite sector and identifying vendor suitability for CMS RFPs
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Capita's telecommunications/cable/satellite sector CMS offerings, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis and new developments
- Analysis of the company's strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company's telecommunications/cable/satellite sector customer base, including the company's targeting strategy and examples of current contracts
- Analysis of the company's telecommunications/cable/satellite sector CMS offerings and key service components
- Analysis of the company's delivery organization including the geography of delivery locations used for telecommunications/cable/satellite sector clients.
Key Findings & Highlights:
Although initially strongly focused on the U.K. public sector, since 1999 Capita has placed increasing emphasis on targeting business process outsourcing (BPO) opportunities within the private sector.
Capita has 5 CMS clients in the telecommunications/cable/satellite industry sector, all based in the U.K. The company provides CMS in support in a range of offerings including:
- Customer care
- Retention
- Sales
Capita has delivery centers in support of its telecommunications/cable/ satellite customers in South Africa and the U.K.