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IBM - Recruitment Process Outsourcing
Vendor Analysis
published on Jan 30, 2015
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Report Overview:
IBM, offers HR BPO services alongside its wider BPO services in its Global Process Services (GPS) division.
Who is this Report for:
NelsonHall's Recruitment Process Outsourcing vendor assessment for IBM is a comprehensive assessment of IBM's recruitment process outsourcing offering and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of recruitment process outsourcing and identifying vendor suitability for recruitment process outsourcing RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector
- HR decision makers.
Scope of this Report:
The report provides a comprehensive and objective analysis of IBM's recruitment process outsourcing offering, capabilities, and market and financial strength, including:
- Identification of the company's strategy, emphasis, and new developments
- Analysis of the company's strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company's customer base including the company's targeting strategy and examples of current contracts
- Analysis of the company's offerings and key service components
- Analysis of the company's delivery organization including the location, size and scale of delivery locations and their activities.
Key Findings & Highlights:
IBM offers end to end RPO that uses behavioral science methodologies for sourcing. In 2012 it developed the Archetype Study, a cultural fit assessment methodology that helps identify archetypes in a culture. IBM's RPO offerings also includes employment branding, sourcing, screening, selection, background checks, reporting and analytics.
Today the IBM RPO organization has ~1,600 employees providing RPO services. IBM provides RPO to >80 countries in ~40 languages. It has ~12 global RPO contracts covering three or more regions. NelsonHall estimates that IBM performed ~75k-85k permanent hires in 2014.
Kenexa supports a wide range of industries and sectors in placing permanent, permanent positions, however it does not have an MSP offering.
Kenexa targets the following sectors:
- Oil and gas
- Manufacturing and engineering
- IT and technology
- Transport and distribution
- Retail
- CPG
- Travel and transport
- Insurance, finance and banking
- Life sciences.