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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
meet & followNikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.
meet & followJeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.
meet & followDeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.
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published on Nov 14, 2017
This NelsonHall assessment analyzes Mphasis’ offerings and capabilities in W&A operations services. Mphasis is one of a number of W&A operations services companies analyzed in NelsonHall’s comprehensive industry analysis programs.
NelsonHall’s Next Generation Wealth and Asset (W&A) Management Operations Services vendor assessment for Mphasis is a comprehensive assessment of Mphasis’ Next Generation W&A services offerings and capabilities designed for:
The report provides a comprehensive and objective analysis of W&A operations services offerings, capabilities, and market and financial strength, including:
Mphasis, founded in 2000, provides infrastructure technology, BPS, and applications services including application architecture design, development, integration, and management services. Mphasis is organized by industry; banking and capital markets is its oldest industry unit, and its largest single industry revenue generator. Mphasis was started by an exCitibanker, and among its first clients were two global banks based in the U.S
This report focuses on Mphasis’ wealth and asset management operations services, which it groups within the BFS vertical. It has provided wealth and asset management services since 2002, when it established Mbroker, an Indian based firm, registered with NASD (now FINRA) with licensed resources (Series 7 etc.), which delivered BPS services to brokerage firms. The acquisition of licensed employees gave Mphasis a distinctive delivery capability that has allowed it to successfully pursue additional middle-office BPS work at securities firms.
In 2011, Mphasis started building tools that would enhance labor. In 2015, it began to develop combined technology and operations offerings which would allow KPIs to be outcome based and pricing to be based on the same metrics (AUM) that are used by clients to generate revenues.