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Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.
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Please visit NelsonHall's HRO Insight blog for further updates from our analysts daily
posted on Nov 03, 2017 by Gary Bragar
Sevenstep RPO held its second annual analyst event last week. In addition to analysts, advisors, vendor leadership, and key service providers, practitioners/buy-side clients also attended for the day, including Commonwealth of MA, Amazon, and CVS. Here I discuss a few key take-aways.
Sevenstep RPO overview
With ~300 employees, Sevenstep RPO has global delivery centers in three countries, and onsite and remote employees delivering RPO in 47 countries across 6 continents.
Clients use Sevenstep services at a number of levels, including Enterprise RPO (e.g. Aetna), Project RPO (e.g. Amazon), Blended RPO (e.g. Toshiba), Data Analytics (e.g. CVS Health), Employer Branding & Talent Attraction (e.g. Equifax).
The company has 94% staff retention, and 97% management level retention. ~60% employee growth has come from internal staff promotions. Client retention is >85%, and >80% of clients have had their SOW expanded.
In 2017, Sevenstep will achieve 25% all-organic revenue growth, more than double the 11.4% overall RPO market growth rate forecast by NelsonHall for 2017.
Employee care focus
~20% of employees work remotely from onsite or at home. Sevenstep created a new position, “flexible workforce”, to scale clients quickly, using staff working flexible hours. This not only meets client needs (an example being quickly scaling a client from 12 to 80 hires), but also in meeting employees’ lifestyle needs (as in the case of an employee needing to take care of an elder).
There are ~160 specialized training courses and four certifications for employees, with recruiters receiving an average of 60 hours’ training annually.
Employee benefits include a low-cost family medical plan, 100% salary for 3 months’ maternity leave, and unlimited PTO at a certain level, where vacation does not need to be approved and tracked.
The working environment is geared towards optimizing productivity and collaboration. Features include:
YTD employee attrition is just 2%. Sevenstep does not lay off employees, but scales up and down by moving employees between accounts.
2018 focus
Sevenstep RPO’s key focus areas for 2018 include:
At the end of the event, Sevenstep also encouraged attendees to brainstorm and create a SWOT analysis of their own on the organization, from which additional opportunity areas emerged including consulting and total talent.