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NEAT reports results:
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Learning BPO
Jan 22, 2014 by Gary BragarNelsonHall's Learning BPO NEAT analyzes the performance of vendors offering Learning business process outsourcing services. Vendors within this NEAT analysis include: Accenture, Aon Hewitt, Aptara, Capita, Expertus, Genpact, GP Strategies, HCL Tech, IBM, Infosys, Intrepid Learning Solutions, Mahindra Satyam, Neeyamo, NorthgateArinso, QA, Raytheon, Seertech, Talent2, TrainingFolk and Xerox. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Mortgage/Loan BPO
Dec 05, 2013 by Andy EfstathiouNelsonHall's Mortgage/Loan BPO NEAT analyzes the performance of vendors offering Mortgage/Loan business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Core Banking
Dec 05, 2013 by Andy EfstathiouNelsonHall's Core Banking BPO NEAT analyzes the performance of vendors offering Core Banking business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Payment BPO
Dec 05, 2013 by Andy EfstathiouNelsonHall's Payment BPO NEAT analyzes the performance of vendors offering Payment business process outsourcing services. Vendors within this NEAT analysis include: Cognizant, CSC, EXL Service, Firstsource, Genpact, Infosys, TCS, HCL Tech, Wipro Ltd and WNS. Vendor revenues in this project are full Retail Banking BPO revenues. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Benefits Administration Services
Oct 17, 2013 by Amy GurchenskyNelsonHall's Benefits Administration NEAT analyzes the performance of vendors offering benefits administration business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: ADP, Aon Hewitt, Benesyst, Businessolver, Capita, Ceridian, Cielostar, Empyrean, Equiniti, Fidelity, JLT, Mercer, Morneau Shepell, Mouchel, Secova, Thomsons, Towers Watson, T. Rowe Price, WageWorks, Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Social Media Services BPO
Oct 17, 2013 by NelsonHall AnalystNelsonHall's Social Media Services NEAT analysis assesses the capability of vendors offering Social Media Services business process outsourcing. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: Aegis, Capita, Dell, Firstsource, Genpact, HP Enterprise Services, Sitel, Wipro, WNS, and Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Customer Management Services in Retail
Oct 17, 2013 by Vicki JenkinsNelsonHall's Customer Management Services in Retail NEAT analysis assesses the capability of vendors offering customer management services to retailers. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing requirements. Vendors within this NEAT analysis include: Aegis, Capita, Serco, Sitel, Sutherland Global Services, Teleperformance, Transcom, transcosmos, Webhelp, Wipro, and Xerox Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Payroll BPO
Oct 17, 2013 by Elizabeth RennieNelsonHall's Payroll BPO NEAT analyzes the performance of vendors offering Payroll business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: ADP, Capita, Ceridian, CGI, Genpact, HP Enterprise Services, HR Access, Infosys, MidlandHR, Mouchel, NGA Human Resources, SD Worx, SafeGuard World International, Talent2, Tata Consultancy Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
Life Annuities and Pensions BPO NEAT Analysis
Oct 02, 2013 by NelsonHall AnalystNelsonHall's LA&P BPO NEAT analyzes the performance of vendors offering Life Annuities and Pensions business process outsourcing services. The NEAT tool allows NelsonHall customers to establish the capability of each a number of vendors in a number of differing geographies and according to differing business situations. Vendors within this NEAT analysis include: IBM, IFDS, Infosys, Genpact, Steria, WNS Global Services, Capita, Dell, EXL Service, Tata Consultancy Services. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.[read more] -
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Blog post results:
TechM Uses GenAI to Reshape Application Delivery
Sep 23, 2024 by Gaurav Parab[read more] 0 commentsTech Mahindra (TechM) recently briefed NelsonHall on TechM AppGinieZ, its GenAI solution for software engineering and SDLC. Recent times have seen all major IT services providers release GenAI-powered solutions, targeting two broad scenarios: those that help developers build, test, [...]
TCS ERP on Cloud: Focusing on SAP Modernization and Monitoring
Sep 03, 2024 by Dominique Raviart[read more] 0 commentsWe recently talked with TCS about its ERP on Cloud offering. The SAP ecosystem has been going through intense change, with the planned end of SAP ECC support from December 31, 2027, and transformation with S/4HANA and recent Clean Core SAP initiatives. The change is driving accelerated[...]
Datamatics Expands Salesforce Capabilities with Dextara Acquisition
Jun 27, 2024 by Gaurav Parab[read more] 0 commentsWe recently spoke with Datamatics about its $17m acquisition of Dextara, which was announced on April 1st. Datamatics is a Mumbai-headquartered IT services and BPS provider with revenues of INR 1,550 Crore ($187m) for FY24, which ended March 31. It has three lines of business: [...]
TCS Takes Systematic Approach to Salesforce Verticalization with Crystallus
Jul 04, 2023 by Dominique Raviart[read more] 0 commentsWe recently talked with TCS’ Salesforce practice about its verticalization initiatives. Product verticalization has been one of Salesforce’s key strategies (along with Customer 360/cross-selling and geographic expansion) since 2014, when it launched its Industries busine[...]
Cognizant Drives Salesforce Marketing Cloud Specialization with Lev
Jan 06, 2023 by Dominique Raviart[read more] 0 commentsWe recently talked to Cognizant about its Salesforce Marketing Cloud capabilities. Within the Salesforce portfolio, Marketing Cloud, along with Commerce Cloud, is a high-potential product that will eventually outgrow the more mature Sales and Service Clouds. More than any other Sale[...]
NTT DATA to Acquire Apisero to Double its Salesforce Practice
Nov 10, 2022 by Dominique Raviart[read more] 0 commentsWe recently talked to NTT DATA about its pending acquisition of Apisero, announced last month. NTT DATA has been through significant changes recently with its merger with NTT Ltd. NTT Ltd. grouped a wide range of network and connectivity services, hardware and related services, data[...]
IBM GBS Expands Salesforce Capabilities in Europe with Waeg
May 20, 2021 by Dominique Raviart[read more] 0 commentsIBM recently announced its acquisition of Salesforce Platinum Consulting partner, Waeg. The company, whose name means “wave” in old English, expands IBM’s Salesforce service presence in Europe and is IBM GBS’ second Salesforce services acquisition in 2021, follo[...]
Whishworks Expands from MuleSoft Heritage to Whole Salesforce Service Ecosystem for Coforge
May 05, 2021 by Dominique Raviart[read more] 0 commentsCoforge, the former NIIT Technologies, recently briefed NelsonHall about its Salesforce capabilities. In 2019, the company acquired Whishworks, which became the foundation of its Salesforce activities. Whishworks, one of MuleSoft’s top five strategic partners globally, services c[...]
Atos Reignites its Salesforce Capabilities
Mar 02, 2021 by Dominique Raviart[read more] 0 commentsIn November 2020, Atos unveiled its strategy for OneCloud, which focuses on key partnerships with the hyperscalers, and also includes three ISVs: SAP, ServiceNow, and Salesforce. We recently talked to Atos' Salesforce practice to discuss its growth plans and recent acquisitions. [...]
IBM GBS Adds Salesforce Specialization with 7Summits Acquisition
Feb 16, 2021 by Dominique Raviart[read more] 0 commentsWe recently talked to IBM GBS regarding its acquisition of 7Summits. After years of limited GBS M&A activity, IBM has been increasing its investment level in this business. With the planned divestment of most of its GTS business, GBS is core to IBM Services. Since October 2020, GBS[...]
Wipro Resumes Salesforce Acquisitions with 4C
Nov 04, 2020 by Dominique Raviart[read more] 0 commentsWe recently talked with Wipro regarding its 4C acquisition. Wipro accelerated the development of its Salesforce practice with the Appirio acquisition in November 2016. Indianapolis-headquartered Appirio was an essential move for Wipro, paying $500m for the firm, its second-largest acqu[...]
Cognizant Acquires to Scale Up & Specialize Salesforce Services
May 21, 2020 by Dominique Raviart[read more] 0 commentsWe recently talked to Cognizant about two planned Salesforce-related acquisitions: Code Zero and EI Technologies, which the company announced in Q1 2020. Cognizant Strengthens Specialized Billing Capabilities with Code Zero Code Zero is a U.S. Salesforce CPQ and billing specialis[...]
NTT DATA: Focusing on Scaling Up Salesforce Capabilities while Expanding Portfolio
Mar 03, 2020 by Dominique Raviart[read more] 0 commentsWe recently had an update from NTT DATA regarding its Salesforce services activities across the different countries it operates in. At a global level, the company’s priority is to scale up its Salesforce services capabilities, with recruitment as a priority. Salesforce keeps m[...]
Cognizant Focuses on Growing its Salesforce Practice while Verticalizing Capabilities
Oct 30, 2019 by Dominique Raviart[read more] 0 commentsWe recently talked with Cognizant’s Salesforce Consulting & Solutions Group (CSG) unit, recently set up in Europe. The unit reflects ongoing investment by Cognizant in its Salesforce capabilities, with a more vertical focus, accommodating Salesforce’s growing product po[...]
DXC Bets $2bn on Recovery of Luxoft to Scale its Digital Capabilities
Jan 08, 2019 by NelsonHall Analyst[read more] 0 commentsYesterday morning, DXC announced its intended acquisition of Luxoft in an all cash transaction of $59 per share, around $2bn. This represents a 48% premium over Luxoft’s average closing share price over the previous ninety days (and ~86% premium on Friday’s closing price). The deal i[...]
Sopra Steria’s Digital Enablers Program: Increased Adoption & AI in Mind
Sep 07, 2018 by Dominique Raviart[read more] 0 commentsWhile Sopra Steria may be known for its execution excellence and its investment in delivery industrialization, it had not really invested in creating accelerators and IP. Then, early last year it launched its Digital Enablers program with accelerators in mind. The company followed a[...]
Rackspace Jump-starts its Salesforce Services Business with RelationEdge
Sep 04, 2018 by Dominique Raviart[read more] 0 commentsNelsonHall recently caught up with managed cloud and hosting vendor Rackspace. We discussed Rackspace’s May 2018 acquisition of a Salesforce consulting and systems integration partner, RelationEdge, and how the acquisition fits into its plans. Who is RelationEdge? RelationE[...]
Getronics Under New Ownership Sets Sights on Revenues of €1bn by 2020
Dec 11, 2017 by John Laherty[read more] 0 commentsNelsonHall recently had a briefing with senior management at Getronics to discuss the merger of Connectis under the Getronics portfolio. In this short blog, I look at what the Connectis business brings to the wider Getronics group, the aspirational growth targets that have been set by [...]
Sopra Steria Launches Digital Enablers Program to Complement Solution Businesses & Attract Millennial Talent
Aug 22, 2017 by Dominique Raviart[read more] 1 commentsWe recently met with Sopra Steria to discuss the broad topic of intellectual capital and accelerators. We came away impressed with Sopra Steria’s approach that is both very new (launched early 2017) and also broader in focus than technical accelerators. Earlier this year [...]
Accenture Technology: Innovation-Led Application Services
Jul 10, 2017 by Dominique Raviart[read more] 0 commentsIn the last few years Accenture has executed a wholescale reshaping of its portfolio towards what it terms ‘The New’ (digital-, cloud-, security-related services) and has managed to keep ahead of the pack in staying relevant. NelsonHall recently attended an event hosted by [...]
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