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Cognitive & Self-Healing IT Infrastructure Management Services 2023

Market Analysis

by John Laherty

published on Apr 25, 2023

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Report Overview:

NelsonHall’s market analysis of the cognitive & self-healing IT infrastructure management services market consists of 90 pages

Who is this Report for:

NelsonHall’s cognitive & self-healing IT infrastructure management services report is a comprehensive market assessment designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of digital services and cognitive & self-healing IT infrastructure management services and identifying vendor suitability for RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the IT services sector.

Scope of this Report:

This report analyzes the market for cognitive & self-healing IT infrastructure management services. It addresses the following questions:

  • What is the current and future market for cognitive & self-healing IT infrastructure management services?
  • What are the customer requirements for cognitive & self-healing IT infrastructure management services?
  • What are the benefits/results that vendors have been able to achieve for their clients?
  • What cloud infrastructure management services are organizations buying from IT services vendors?
  • What is the size and growth of the cognitive & self-healing IT infrastructure management services market?
  • Which are the leading vendors within the cognitive & self-healing IT infrastructure management services market?
  • What are the vendor selection criteria, challenges, and critical success factors for vendors targeting cognitive & self-healing IT infrastructure management services?

Key Findings & Highlights:

NelsonHall’s market analysis of cognitive & self-healing IT infrastructure management services consists of 90 pages. The report provides a view of how vendors are evolving their offerings and capabilities to improve IT infrastructure and application performance and availability. It looks at the use of cognitive technologies, AI, ML, autonomics, and self-healing in support of digital transformation. It also details the current functionality and development roadmaps of IT services vendors for cognitive IT infrastructure transformation.

Organizations are utilizing cognitive and self-healing IT infrastructure management services to drive operational transformation and enhance employee experience. Similarly, they are utilizing automation and AI CoEs to co-create and co-innovate with clients and contracting on automation-led savings.

Vendors are increasingly focused on utilizing AI and automation to deliver value across every business function within an enterprise, for example, enabling CIOs to look beyond TCO reduction and drive agility and quality.

Key investment areas include deploying AIOps and expanding use cases to increase autonomous infrastructure capabilities, a greater focus on agile and DevSecOps, and automation and AI to drive cognitive services. Vendors are also increasing their focus on monitoring and observability and the ability to manage hybrid multi-cloud environments, and they are placing a greater emphasis on enabling the skill sets and technologies required for a hybrid multi-cloud ecosystem and NoOps environment.

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Cognitive & Self-Healing IT Infrastructure Management 2023

published 2023-03-03 | Project by John Laherty

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive & self-healing IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in server-centric services and cognitive service desk. Vendors evaluated for this NEAT are: Accenture, Atos, Cognizant, DXC Technology, Getronics, Infosys, Kyndryl, LTIMindtree, Movate, Mphasis, NTT DATA, TCS, Unisys, and UST. To find out more, contact Guy Saunders at [email protected].
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