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Digital Manufacturing Services 2020
Mar 20, 2020 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital manufacturing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in consulting, build, and managed services. Vendors evaluated for this NEAT are: Altran, Atos, Capgemini, DXC Technology, IBM, Infosys, L&T Technology Services, Sopra Steria, and Tech Mahindra. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Banking 2020
Feb 11, 2020 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital banking services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on professional services, hosted/SaaS delivery, and support for new digital business models. Vendors evaluated for this NEAT are: Atos, Capgemini, DXC Technology, Fidelity Information Services, Happiest Minds, Infostretch, Infosys, Kuliza, LTI, Sopra Steria, TCS, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive CX Services 2020
Feb 06, 2020 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive customer experience services (CXS). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are Atento, Comdata, Concentrix, CSS Corp, DXC Technology, HGS, Majorel, Sitel, Sutherland, Sykes, Tech Mahindra, Teleperformance, Webhelp, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive & Self-Healing IT Infrastructure Management
Feb 04, 2020 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering offering cognitive & self-healing IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cognitive service desk and server-centric services. Vendors evaluated are Atos, CGI, Cognizant, CSS Corp, DXC Technology, Getronics, IBM, Infosys, Mphasis, NTT Data, TCS, Wipro, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Services 2019
Dec 17, 2019 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on learner engagement, innovation, and strategic learning transformation. Vendors evaluated for this NEAT are: Accenture, Capgemini, Conduent, G-Cube, GP Strategies, InfoPro Learning, Infosys, Learning Tribes, MPS Interactive, NIIT, Raytheon, The Learning Factor, and Upside Learning. To find out more, contact Guy Saunders at [email protected].[read more] -
Agile & DevOps Services
Dec 12, 2019 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering agile & DevOps services as part of their IT services portfolio. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in agile development and DevOps. Vendors evaluated are Atos, Capgemini, CGI, Cognizant, CSS Corp, DXC Technology, Hexaware, Infosys, LTI, Mphasis, NIIT Technologies, Sopra Steria, TCS, Tech Mahindra, and Virtusa. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in Retail & CPG
Oct 17, 2019 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering customer experience services (CXS) in the Retail & CPG sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around revenue generation, cost optimization, and CX improvement. Vendors evaluated are: Alorica, Capita, Comdata, CSS Corp, HGS, Sitel, StarTek, Sutherland, SYKES, Tech Mahindra, Teleperformance, Transcom, VXI Global Solutions, Webhelp, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Crowdtesting
Sep 27, 2019 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering software testing services using the crowdtesting model. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in agile and specialized services. Vendors evaluated are 99tests, Applause, BugFinders, Global App Testing, passbrains, Qualitrix, Rainforest QA, Testbirds, Ubertesters, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation HCM Technology
Sep 24, 2019 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering human capital management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with a specific focus either on the small company market (with less than 500 employees) or the mid to large company market (upwards of 500 employees). Vendors evaluated for this NEAT are ADP, Ceridian, Cornerstone OnDemand, Infor, Kronos, Namely, Oracle, Paychex, PeopleStrategy, Ramco Systems, Sage People, SuccessFactors, SyncHR, Ultimate Software, and Workday. To find out more, contact Guy Saunders at [email protected].[read more] -
Wealth & Asset Management Services
Sep 19, 2019 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering wealth & asset management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around hosted/SaaS delivery, professional services, and support for new digital business models. Vendors evaluated are: Atos, Avaloq, Broadridge, Capgemini, DXC Technology, Infosys, LTI, NIIT, TCS, Tieto, Virtusa, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Intelligent Automation Platforms
Aug 20, 2019 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation (IA) platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on ease of IA adoption & scaling, bot/human co-working, end-to-end IA, and enabling business process owners to develop automations. Vendors evaluated for this NEAT are: AntWorks, Automation Anywhere, Blue Prism, Datamatics, IPsoft, Jacada, Kofax, Kryon, Redwood Software, Softomotive, and UiPath. To find out more, contact Guy Saunders at [email protected].[read more] -
Smart IT Services in Utilities
Aug 19, 2019 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering smart IT services in the utilities sector. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around retail services and smart asset services. Vendors evaluated for this NEAT are Atos, Capgemini, DXC Technology, Enzen, IBM, Infosys, Luxoft, NTT Data, TCS, and Tech Mahindra. To find out more, contact Guy Saunders at [email protected].[read more] -
Supply Chain Management Services
Jul 10, 2019 by John WillmottThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering supply chain management (SCM) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on cognitive SCM capability, and SCM services for the life sciences & healthcare and retail & CPG sectors. Vendors evaluated for this NEAT are Arvato, Capgemini, Exertis, Genpact, GEP, Infosys, OnProcess, TCS, Tech Mahindra, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Recruitment Process Outsourcing
Jul 09, 2019 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering RPO services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on sourcing candidates, candidate experience, technology innovation, geographic footprint & scalability, and services delivery innovation. Vendors evaluated for this NEAT are: ADP, Alexander Mann Solutions, Avencia, Cielo, Hudson, IBM, KellyOCG, Korn Ferry, ManpowerGroup Solutions, PeopleScout, PeopleStrong, Personify, Pontoon, Resource Solutions, Sevenstep, talentCRU, TalentRISE, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].[read more] -
Advanced Analytics BPS
Jun 06, 2019 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering advanced analytics business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in each of six industry sectors: BFSI, Healthcare, Manufacturing & High Tech, Retail & CPG, Telecom, and Travel, Transport & Hospitality. Vendors evaluated for this NEAT are: Capgemini, Concentrix, Conduent, EXL, Genpact, HGS, Infosys, NTT Data, Sutherland, Tech Mahindra, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
Cyber Resiliency Services
Jun 06, 2019 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on Consulting & Strategy Formation, Incident Response & BCM, and Managed Security Services. Vendors evaluated for this NEAT are Accenture, Atos, Capgemini, Deloitte Consulting, DXC Technology, EY, IBM, LTI, NTT Security, Secureworks, Sopra Steria, and TCS. To find out more, contact Guy Saunders at [email protected].[read more] -
IoT in Digital Transformation
May 02, 2019 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Internet of Things (IoT) services in support of digital transformation. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in each of seven industry sectors: Energy & Utilities, Healthcare, Manufacturing, Retail, Supply Chain, Telecoms, and Travel, Transportation & Logistics. Vendors evaluated are: Atos, Capgemini, EY, Genpact, Infosys, NTT Data, Sopra Steria, TCS, Tech Mahindra, and Virtusa. To find out more, contact Keith MacLean at [email protected].[read more] -
Healthcare Commercial Payer BPS
May 01, 2019 by Sven LohseThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare commercial payer services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall. Vendors evaluated are: Accenture, Capgemini, CGI, Cognizant, Concentrix, Conduent, Cotiviti, DXC Technology, EXL, Firstsource, Genpact, Hexaware, HGS, Infosys, NTT Data, Optum, Sutherland, TCS, Tech Mahindra, and WNS. To find out more, contact Keith MacLean at [email protected].[read more] -
Next-Generation Software Testing Services
Apr 23, 2019 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering next-generation software testing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on mobile testing, AI-based automation, UX testing, and other cognitive and testing capability. Vendors evaluated for this NEAT are: Accenture, Amdocs, Capgemini, Cigniti, Cognizant, DXC Technology, HCL Technologies, IBM, Infostretch, Infosys, LTI, NTT Data, Qualitest, SQS, TCS, Tech Mahindra, and TestingXperts. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation Payroll Services 2019
Apr 09, 2019 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering next generation payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on multi-country payroll services, payroll services in Asia Pacific, and the small to medium business (SMB) market in N. America. Vendors evaluated for this NEAT are: ADP, activpayroll, Immedis, Kronos, OneView HR, OneSource Virtual, Ascender, NGA HR, Neeyamo, Excelity Global, Accountor, BDO, AscentHR, Alight Solutions, Ceridian, ADAM HCM, CloudPay, Infosys, Paychex, Zalaris, SD Worx, Safeguard Global, Ramco Systems, and WNS Global Services. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Virtusa: Mastering LLM Testing Complexity
Oct 15, 2024 by Dominique Raviart[read more] 0 commentsVirtusa recently briefed NelsonHall about how it conducts GenAI testing. With the emergence of LLMs, Virtusa has seen a rising interest in understanding how to validate them. However, testing LLMs is not easy, as traditional testing approaches are not relevant to LLMs. It requires rein[...]
Wipro Brings Depth to GenAI Use Cases for QE
Jun 21, 2024 by Dominique Raviart[read more] 0 commentsWipro recently briefed NelsonHall on its GenAI investments for quality engineering, discussing the creation of use cases and sharing the thinking behind some of its decision-making. Wipro’s GenAI investments for QE are part of the company’s ai360 program, a $1bn investme[...]
Eviden’s Quality Engineering AI Journey
Apr 03, 2024 by Dominique Raviart[read more] 0 commentsNelsonHall recently talked with Eviden, Atos’ consulting and application services business, about its QE practice, Digital Assurance. Digital Assurance has 5k quality engineers, 65% offshore, reflecting a high leverage in North America (due to its Syntel heritage) counterbalan[...]
Qualitest Acquires Q Analysts to Address Emerging ‘AI-infused Device’ Market
Apr 05, 2023 by Dominique Raviart[read more] 0 commentsWe recently talked to Qualitest about its latest acquisition, Q Analysts, its sixth since 2019. Qualitest has been on an accelerated transformation journey under the ownership of PE BridgePoint. Q Analysts further strengthens Qualitest’s capabilities in next-gen digital QA, with [...]
Cigniti Develops iNSta on Automated Script Creation & Maintenance with High Potential
Dec 12, 2022 by Dominique Raviart[read more] 0 commentsSoftware testing continues to be an industry of contrasts: the primary activity, functional testing, remains a human-intensive activity, despite the accelerated adoption of continuous testing (i.e., bringing functional automation as part of DevOps). But testing has also grown in a h[...]
ValueMomentum Continues to Invest in Continuous Testing & Shift-Right
Nov 24, 2022 by Dominique Raviart[read more] 0 commentsWe recently talked to ValueMomentum about its QE approach to product-centric development and testing. The company is helping its insurance clients improve the quality of their applications using agile best practices and DevOps tools. In support of this, ValueMomentum has refreshed its [...]
TCS Deploys SRE Services to Cloud Application Testing
Nov 14, 2022 by Dominique Raviart[read more] 0 commentsTCS recently briefed NelsonHall on its approach to site reliability engineering (SRE) in the context of quality engineering (QE). SRE emerged almost a decade ago as part of the shift-right move, targeting production environments beyond traditional IT infrastructure activities such a[...]
Testbirds Prepares for Hypergrowth
Sep 02, 2022 by Dominique Raviart[read more] 0 commentsWe recently talked to Testbirds, the largest Europe-headquartered crowdtesting firm, founded in 2012. We found Testbirds upbeat after the pandemic. The company had an excellent year in 2020, achieving revenue growth of 30% as organizations, challenged by closed offices, turned to Testb[...]
Cigniti Acquires RoundSqr to Accelerate its Digital Ambitions
Aug 18, 2022 by Dominique Raviart[read more] 1 commentsWe recently talked to Cigniti about its digital ambitions and its acquisition of RoundSqr. While remaining focused on quality engineering, Cigniti has quietly expanded its capabilities to RPA over the past three years. This extension is logical: RPA shares much with testing, relying[...]
Qualitest Acquires ZenQ, Expands Portfolio to Digital & Product Engineering Testing
Aug 09, 2022 by Dominique Raviart[read more] 0 commentsWe recently talked to Qualitest regarding its acquisition of ZenQ. ZenQ is the latest in a series of recent acquisitions by Qualitest, under the ownership of PE BridgePoint. The company acquired four firms in 2021: QA InfoTech (QAIT) in Bangalore, doubling Qualitest’s pr[...]
Capgemini’s Sogeti Positions QE in the World of IT Sustainability
Jul 11, 2022 by Dominique Raviart[read more] 0 commentsThere is a big divide between IT sustainability and quality engineering (QE). In IT, sustainability is emerging from a carbon emission niche, expanding from a consulting to an execution phase. In QE, the focus remains primarily on functional automation with continuous testing/DevOps an[...]
Amdocs Looks to Reinvent Agile QA
May 04, 2022 by Dominique Raviart[read more] 0 commentsThe world of quality assurance (QA) is continually evolving, alternating between cycles of centralization and decentralization. QA became part of testing CoEs in the 2000s, driving process standardization, test coverage and automation. More recently, in its latest organizational model,[...]
TMMi Foundation Accelerates Development & Refreshes Model
Feb 11, 2022 by Dominique Raviart[read more] 0 commentsWe recently talked to Erik van Veenendaal, the head of the TMMi Foundation, which promotes the TMMi QA process improvement methodologies. TMMi Has Become A Widely-Accepted Methodology for Test Process Improvement Founded in 2005, the TMMi Foundation is a not-for-profit organizati[...]
TCS Challenges Foundation of Functional Testing with 'One Automation Ecosystem'
Feb 07, 2022 by Dominique Raviart[read more] 0 commentsThe software testing/QA industry relies on three steps for functional testing: Defining test requirements (what do I need to test?) Test case creation (creating detailed instructions) Test scripts (using these test cases to develop scripts operated by a functional test execut[...]
Expleo Accelerates Application Security Testing with AI & On-Demand Digital Offering
Jan 20, 2022 by Dominique Raviart[read more] 0 commentsDevSecOps Emerging Application security testing has been part of functional testing for many years without being a significant investment topic. Organizations have typically favored functional testing automation while moving to agile/continuous testing; they have considered applicat[...]
Atos: Using AI for Salesforce Progression Testing
Dec 21, 2021 by Dominique Raviart[read more] 0 commentsSince its creation, the software testing services industry has focused on regression testing, i.e., ensuring that previously developed software still runs after a new build. Regression testing is the core of all QA activities and has been widely adopted as part of multi-year managed se[...]
Qualitest Prepares for Further Inorganic Growth & Sector Specialization
Sep 13, 2021 by Dominique Raviart[read more] 0 commentsWe recently spoke with Qualitest, the world’s largest QA pure-play. The company is in investment mode to accelerate its growth, backed by its majority owner, PE firm Bridgepoint. The company has added Cognizant leaders to its executive team (CEO, CMO, and India MD positions) with[...]
Capgemini’s ADM Aims for No/Low Application Maintenance Fees Thanks to QE
Jul 02, 2021 by Dominique Raviart[read more] 0 commentsCapgemini is aiming for low or no maintenance and support fees as part of its ADM offering. Depending on its level of responsibility for development activities, the company commits to reducing maintenance and support activities and is, therefore, making a bold statement unheard of in t[...]
Navigating AI-Based Quality Assurance Automation with Infosys
Jun 10, 2021 by Dominique Raviart[read more] 0 commentsWe recently talked to Infosys Validation Solutions (IVS), Infosys’ quality assurance unit, and discussed its continued investment in AI to automate testing and validate chatbots and AI models. AI-Based Analytics from Test Case and Defect Data The primary AI use cases in QA [...]
passbrains Accelerates Development Thanks to Acquisition by msg
Feb 15, 2021 by Dominique Raviart[read more] 0 commentsWe recently talked to passbrains, the crowdtesting pure-play with dual headquarters in Hamburg and Zurich that has just been acquired by German IT service and VAR vendor, msg. The acquisition is timely for passbrains. Its founder died in the summer of 2020 at a critical time, as t[...]
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