Nov 10, 2020, by John Willmott
Capgemini has just launched version 2 of the Capgemini Intelligent Automation Platform (CIAP) to assist organizations in offering an enterprise-wide and AI-enabled approach to their automation initiatives across IT and business operations. In particular, CIAP offers:
Reduced TCO and increased resilience through use of shared third-party components
Support for AIOps and DevSec[...]
Feb 20, 2020, by John Willmott
Read Part 1 here.
Q&A Part 2
JW: What are the main supply chain flows that supply chain executives should look to address?
JJ: Traditionally, there are three main supply chain flows that benefit from automation:
Physical flow (flow of goods from, e.g., from a DC to a retailer, the most visible and tangible flow) – some more obvious than others, such as parcel[...]
Feb 18, 2020, by John Willmott
Introduction
Supply chain management is an area currently facing considerable pressure and is a key target for transformation. NelsonHall research shows that less than a third of supply chain executives in major enterprises are highly satisfied with, for example, their demand forecasting accuracy and their logistics planning and optimization, and that the majority perceive there t[...]
Nov 30, 2018, by John Willmott
In 2016, Atos was awarded a 13-year life & pensions BPO contract by Aegon, taking over from the incumbent Serco and involving the transfer of ~300 people in a center in Lytham St Annes.
The services provided by Atos within this contract include managing end-to-end operations, from initial underwriting through to claims processing, for Aegon's individual protection offering[...]
Oct 04, 2018, by John Willmott
Wipro has a long history of building operations platforms in support of shared services and has been evolving its Base))) platform for 10 years. The platform started life as a business process management (i.e. workflow) platform and includes Base))) Core, a BPM platform in use within ~25 Wipro operations floors, and Base))) Prism, providing operational metrics.
These elements of B[...]
Sep 11, 2017, by John Willmott
Capgemini's Carole Murphy
Capgemini has recently redefined its framework for Intelligent Automation, taking an approach based on ‘five senses’. I caught up with Carole Murphy, Capgemini’s Head of BPO Business Transformation Services, to identify how their new approach to Intelligent Automation is being applied to the finance & accounting function.
&nbs[...]
Nov 09, 2016, by John Willmott
As well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we would shar[...]
Nov 03, 2016, by John Willmott
As well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we [...]
Oct 28, 2016, by John Willmott
As well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we [...]
Jul 12, 2016, by John Willmott
Within its Lean Digital approach, Genpact is using digital and design thinking (DT) to assist organizations in identifying and addressing what is possible rather than just aiming to match current best-in-class, a concept now made passé by new market entrants.
At a recent event hosted at Genpact’s new center in Palo Alto, one client speaker described Genpact’s approach to [...]
May 11, 2016, by John Willmott
NelsonHall has recently attended both the WNS analyst session in New York and Infosys Confluence in San Francisco. It may seem trite to suggest that their chosen locations reflect the differing approaches to the market being taken by the two firms, but there are some parallels.
Sector domain focus
While Infosys is taking a horizontal approach to taking emerging technologies to the next level[...]
Dec 04, 2015, by John Willmott
In this, the third and final blog in this series on BPO automation, I take a look at where the BPO market currently stands and where it’s going next.
Well, the use of workflow and platforms to surround and supplement the client’s core systems has been well-established for a period of years. BPO has worked relatively well in these environments. The vendors largely have process models[...]
Dec 04, 2015, by John Willmott
In my previous blog on automation in BPO, I argued that, despite all the hype, the current implementation of robotics process automation (RPA) is little more than a labor arbitrage play, enabling the business to run with increased efficiency using existing technology and offshoring frameworks. So where does automation in BPO go from here?
RPA is essentially execution of repeatable, rule-based t[...]
Dec 04, 2015, by John Willmott
There is currently a huge amount of hype around use of automation in BPO, and many commentators seem to forget that the early BPO contracts were often driven by organizations with inadequate/creaking legacy IT systems using BPO as an enabler to combine replacement of legacy systems with an operations and process improvement layer.
These early transformations were also frequently seen by both cl[...]
Nov 13, 2014, by John Willmott
This is the final in a series of short blogs that look at various disruptive forces and their impact on BPO. The impact of all these disruptive factors is that BPO is now changing into something that the client has always wanted namely “High Velocity BPO”.
In its early days, BPO was a linear and lengthy process with knowledge transfer followed by labor arbitrage, followed by process[...]