featured posts:
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Genpact Acquires Barkawi Management Consultants, Targets 25%+ Growth in Supply Chain Management
Aug 14, 2018, by John WillmottSCM is one of Genpact’s “invest-to-grow” service lines, where the company is looking to make disproportionate investments and scale up the business: in this case, to become one of the top two global supply chain transformation services vendors. In its “invest-to-grow” businesses, Genpact is looking to achieve at least twice the level of revenue growth ac[...]
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Discussion with Carole Murphy of Capgemini: Application of Intelligent Automation to the Finance Function
Sep 11, 2017, by John WillmottCapgemini's Carole Murphy Capgemini has recently redefined its framework for Intelligent Automation, taking an approach based on ‘five senses’. I caught up with Carole Murphy, Capgemini’s Head of BPO Business Transformation Services, to identify how their new approach to Intelligent Automation is being applied to the finance & accounting function. &nbs[...]
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WNS: Thriving in a Climate of Industry Disruption
Jun 30, 2017, by John WillmottNelsonHall recently attended WNS analyst/adviser events in New York and the U.K., where the theme was “NEXT”, with the sub-text of assisting organizations in “thriving in a state of constant disruption”. While the trend to digitalization of business processes using technologies such as robotics and cloud, artificial intelligence, and big data is causing con[...]
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Genpact Cora: A Unifying Framework to Accelerate Industrialization of New Digital Process Models
Jun 30, 2017, by John WillmottMany of the pureplay BPS vendors have been moving beyond individual, often client-specific implementations of RPA and AI and building new digital process models to present their next generation visions within their areas of domain expertise. So, for example, models of this type are emerging strongly in the BFSI space and in horizontals such as source-to-pay. A key feature of these[...]
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Wipro & Automation Anywhere: Extending Beyond Rule-Based RPA into New Digital Business Process Models
Mar 13, 2017, by John WillmottWipro began partnering with Automation Anywhere in 2014. Here I examine the partnership, looking at examples of RPA deployments across joint clients, at how the momentum behind the partnership has continued to strengthen, and at how the partners are now going beyond rule-based RPA to build new digital business process models. Partnership Already has 44 Joint Clients Wipro initi[...]
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RPA Operating Model Guidelines, Part 3: From Pilot to Production & Beyond – The Keys to Successful RPA Deployment
Nov 09, 2016, by John WillmottAs well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we would shar[...]
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RPA Operating Model Guidelines, Part 2: How to Identify High-Impact RPA Opportunities
Nov 03, 2016, by John WillmottAs well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we [...]
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RPA Operating Model Guidelines, Part 1: Laying the Foundations for Successful RPA
Oct 28, 2016, by John WillmottAs well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Braselton, Georgia on 1st to 2nd December. In the build-up to the December event we thought we [...]
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Genpact Assists Client in Targeting 10x Process Improvement, Applying Design Thinking to Order Management
Jul 12, 2016, by John WillmottWithin its Lean Digital approach, Genpact is using digital and design thinking (DT) to assist organizations in identifying and addressing what is possible rather than just aiming to match current best-in-class, a concept now made passé by new market entrants. At a recent event hosted at Genpact’s new center in Palo Alto, one client speaker described Genpact’s approach to [...]
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TCS Leapfrogging RPA & as-a-Service with Neural Automation & Services-as-Software
May 25, 2016, by John WillmottMuch of the current buzz in the industry continues to be centered on RPA, a term currently largely synonymous with automation, and this technology clearly has lots of life left in it, for a few years at least. Outside service providers, where its adoption is rapidly becoming mature, RPA is still at the early growth stage in the wider market: while a number of financial services firms have already [...]
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WNS: Targeting Domain Superiority Across Personnel & Platforms
May 11, 2016, by John WillmottNelsonHall has recently attended both the WNS analyst session in New York and Infosys Confluence in San Francisco. It may seem trite to suggest that their chosen locations reflect the differing approaches to the market being taken by the two firms, but there are some parallels. Sector domain focus While Infosys is taking a horizontal approach to taking emerging technologies to the next level[...]
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HCL Increasing BPaaS Emphasis to Target Debt Reduction & Smart Metering Realization in the Utilities Sector
Mar 14, 2016, by John WillmottThe utilities sector is an important one for HCL. The company has worked with ~100 utilities and currently has 25 active utilities clients, with its utilities revenue primarily from the U.S., U.K., and Australia. To focus further on this sector, HCL has enhanced its capability to offer end-to-end and BPaaS-based services through a number of partnerships and is now going to market targeting[...]
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Robotics & BPaaS Must Evolve to Take BPO Automation to the Next Level
Dec 04, 2015, by John WillmottIn my previous blog on automation in BPO, I argued that, despite all the hype, the current implementation of robotics process automation (RPA) is little more than a labor arbitrage play, enabling the business to run with increased efficiency using existing technology and offshoring frameworks. So where does automation in BPO go from here? RPA is essentially execution of repeatable, rule-based t[...]
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Add AI & IoT to Achieve Service Transformation
Dec 04, 2015, by John WillmottIn this, the third and final blog in this series on BPO automation, I take a look at where the BPO market currently stands and where it’s going next. Well, the use of workflow and platforms to surround and supplement the client’s core systems has been well-established for a period of years. BPO has worked relatively well in these environments. The vendors largely have process models[...]
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HCL's 3-Lever Approach to Business Process Automation: Risk & Control Analysis; Lean & Six Sigma; Cognitive Automation
Oct 13, 2017, by John WillmottHCL has undertaken ~200 use cases spanning finance & accounting, contact, product support and cross-industry customer onboarding, and claims processing, using products including Automation Anywhere, Blue Prism, UiPath, WorkFusion, and HCL’s proprietary AI tool Exacto. This blog summarizes NelsonHall’s analysis of HCL's approach to Business Process Automation coveri[...]