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  • Our Team

    Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus.

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Meet the NelsonHall Team

Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus.

Our Analysts

  • John Willmott

    John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.

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  • Rachael Stormonth

    Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients.

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  • Andy Efstathiou

    Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

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  • Aaron Triplett

    Aaron is a Market Forecast & Data Analyst.

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  • Bilal Chaudhry

    Bilal is a Principal Analyst with global responsibility for NelsonHall's Healthcare & Insurance BPS research program.

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  • DeeAnna Warrington

    DeeAnna is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including HCM technology, workforce management, and health & welfare administration.

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  • Dominique Raviart

    Dominique Raviart is an IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs.

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  • Elizabeth Rennie

    Liz is HR Technology and Services Research Director at NelsonHall, with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, HCM Technology, EoR, Global Payroll and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice.

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  • Ivan Kotzev

    Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

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  • Jeanine Crane-Thompson

    Jeanine is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. She has global responsibility for key HR areas including employer of record (EOR) and learning platforms.

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  • John Laherty

    John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, Eric Levine, and Mike Smart.

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  • Mike Smart

    Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning.

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  • Nikki Edwards

    Nikki is a Principal Research Analyst at NelsonHall and a member of the HR Technology & Services practice. Nikki covers HR services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning.

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  • Vaibhav Wardhan

    Vaibhav is a Principal Analyst with responsibility for NelsonHall's F&A & Supply Chain Transformation research program.

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  • Gaurav Parab

    Gaurav is a Principal Research Analyst with global responsibility for research in the area of application development using next-gen and AI-based tools and approaches. He is a member of NelsonHall's IT Services practice.

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Meet our Team

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