Bilal Chaudhry
Bilal is a Principal Analyst with global responsibility for NelsonHall's Healthcare & Insurance BPS research program.
Bilal joined NelsonHall from PwC in June 2023, and has worked in various consulting roles assisting Fortune 100 clients since 2015. His projects have included aggressive cost-saving initiatives, digital transformation, and BPO delivery in the healthcare and insurance space.
He holds a Master of Science in Health Systems Administration and a Bachelor of Science in Biomedical Sciences from the Rochester Institute of Technology.
Bilal currently resides in Illinois with his wife and two children. In his free time, he enjoys traveling, cooking, and spending time with his family.
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Contact Bilal Chaudhry
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Reports by Bilal Chaudhry:
Cognizant - Healthcare Payer Agility and Innovation with BPS Intervention
Oct 15, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Cognizant's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention. [...]view this reportdownload abstractWNS - Healthcare Payer Agility and Innovation with BPS Intervention
Oct 13, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention. [...]view this reportdownload abstractInfosys BPM - Healthcare Payer Agility and Innovation with BPS Intervention
Sep 22, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Infosys BPM's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention. [...]view this reportdownload abstractFirstsource - Healthcare Payer Agility and Innovation with BPS Intervention
Sep 12, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention [...]view this reportdownload abstractXBP Global - Healthcare Payer Agility and Innovation with BPS Intervention
Aug 15, 2025 | Vendor Analysis by Bilal Chaudhry
This NelsonHall vendor assessment analyzes XBP Global's offerings and capabilities in Healthcare Payer Agility and Innovation with BPS Intervention [...]view this reportdownload abstract
Latest tweets by Bilal Chaudhry:
Latest blog posts by Bilal Chaudhry:
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WNS Digital Policy Administrator: A Utility Model for Modern L&A Operations
Oct 15, 2025, by Bilal ChaudhryWNS recently briefed me on its Digital Policy Administrator (DPA) solution/platform, a patent for which is pending and is not yet publicly available. The DPA is positioned as a utility-style third-party administration (TPA) platform for the life and annuities (L&A) sector, built to[...]
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How EXL is Shaping the Future of Agentic AI in Insurance
Oct 09, 2025, by Bilal ChaudhryEXL recently briefed me on how it is leveraging agentic AI in the insurance industry, a sector that is at a turning point in its AI journey. Early experiments with large, general-purpose models have proven what’s possible, but they’ve also revealed what does not work. Hallu[...]
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WNS HealthHelp Expands AI-Enabled Utilization Management for Faster Clinical Outcomes
Jun 27, 2025, by Bilal ChaudhryIn a recent discussion, NelsonHall explored how WNS HealthHelp continues to modernize utilization management (UM) through scalable AI, real-time decision-making, and configurable service models. WNS HealthHelp’s platform, Consult™, builds on its evidence-based clinical g[...]
Commented Tracking service articles:
State Street and SS&C Technologies Restructure IFDS JV in Europe
Feb 25, 2025 | New Partnerships by Bilal Chaudhry
Maximus Announces Q1 FY25 Revenues Up 5.7% to $1,403m
Feb 06, 2025 | Financial Results by Bilal Chaudhry
Crawford and Company Launches Turvi, a Claims Management ISV
Oct 14, 2024 | New Offerings by Bilal Chaudhry