Vendor Analysis
published on Jun 13, 2024
Report Overview:
This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Healthcare Payer Operations Transformation
Who is this Report for:
NelsonHall’s Healthcare Payer Operations Transformation profile on WNS is a comprehensive assessment of WNS' offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of WNS and identifying vendor suitability for Healthcare Payer Operations Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Healthcare Payer Operations Transformation sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of WNS' Healthcare Payer Operations Transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
WNS is a global business process management company with ~60k employees. It was initially part of British Airways and spun off into a third-party BPM provider in 2003. WNS provides services across various industries: BFSI, CPG, healthcare, life sciences, hi-tech and professional services, manufacturing, retail, shipping and logistics, travel and leisure, and utilities and energy.
WNS’ healthcare practice is the third largest business unit within the organization and contributed ~22% of the company's global revenue in FY23. In the U.S., they work with five of the top ten payers, TPAs, Medicare, Medicare Advantage, and Medicaid health plans.