Vendor Analysis
published on Mar 03, 2023
Report Overview:
This NelsonHall assessment analyzes IBM’s offerings and capabilities in Cloud HR Transformation services
Who is this Report for:
NelsonHall’s Cloud HR Transformation Services profile on IBM is a comprehensive assessment of IBM’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Cloud HR Transformation services and identifying vendor suitability for Cloud HR Transformation Services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Cloud HR Transformation sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of IBM’s Cloud HR Transformation Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, opportunities, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes IBM’s offerings and capabilities in Cloud HR Transformation Services. IBM’s Cloud HR Transformation Services are delivered through its Talent Transformation organization, within which it has ~7k Talent Transformation practitioners and services ~1k clients across 138 countries. IBM has been providing HR services for ~30 years. NelsonHall estimates that IBM serves ~1k Cloud HR Transformation clients and ~10m employees and participants. Its HR services include:
- Talent and HR strategy and transformation consulting
- HR Outsourcing, including:
- End-to-end outsourcing services: recruitment, onboarding, employee data management, benefits administration, payroll services, learning, compensation, and contact center
- Recruitment outsourcing, known as Talent Acquisition
- Learning to outsource, known as Talent Development
- Digital change consulting and HR Technology enablement, including architecture design, HR technology selection, RPA, Watson AI-enabled services, and HCM Cloud platform implementation (leveraging ~2k HCM platform consultants across Workday, SuccessFactors, and Oracle).
IBM is technology agnostic and supports services on client-preferred technology. Where relevant, it can infuse this with IBM’s proprietary technology solutions, including AI accelerators and microservices, automation services, data, and analytics. IBM brings a large ecosystem of partners to support hiring, onboarding, retention, and leadership development. The full report details the key technology solutions employed by IBM in this area.
Large enterprise–sized buyers looking to improve operational targets through a talent-led approach or to gain HR operational efficiencies from improved automation should look at this vendor.