Vendor Analysis
published on Mar 20, 2023
Report Overview:
This NelsonHall assessment analyzes Conduent’s offerings and capabilities in Cloud HR Transformation services
Who is this Report for:
NelsonHall’s Cloud HR Transformation Services profile on Conduent is a comprehensive assessment of Conduent’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Cloud HR Transformation services and identifying vendor suitability for Cloud HR Transformation Service RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Cloud HR Transformation sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Conduent’s Cloud HR Transformation Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, opportunities, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Conduent, headquartered in New Jersey, is a business process services (BPS) provider founded in 2017 by a divestiture from Xerox: ACS sold its outsourcing practice to Xerox, which spun off its BPO division into a wholly separate corporation, Conduent, incorporated in January 2017.
Conduent has provided HR service delivery for over 30 years, taking into account its ACS heritage. ACS had entered this market in 1999 and was awarded its first significant HR services contract by Motorola in 2002. Conduent’s Human Capital Solutions division has ~5,600 employees and services ~10m employees and participants; of these, ~45% (representing 111 clients) are multi-process HR outsourcing clients. Its Human Capital Solutions division has ~300 clients and delivers HR services to ~80 countries. Conduent’s HR service offerings include:
- HR & payroll solutions
- Wealth & retirement benefit solutions
- Health & wellness benefit solutions
- BenefitWallet health account solutions
- Learning solutions.
Buyers looking for a provider that can offer a rich array of services while preserving and extending existing HCM investments should consider this vendor.