Vendor Analysis
published on Mar 03, 2024
Report Overview:
This NelsonHall assessment analyzes Conduent's offerings and capabilities in Multi-Process HR Transformation services
Who is this Report for:
NelsonHall’s Multi-Process HR Transformation Services profile on Conduent is a comprehensive assessment of Conduent's offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Multi-Process HR Transformation services and identifying vendor suitability for Multi-Process HR Transformation Services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the Multi-Process HR Transformation sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Conduent’s Multi-Process HR Transformation Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, opportunities, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Conduent, headquartered in New Jersey, is a business process services (BPS) provider with ~60k employees and global operations in 24 countries. It was founded in 2017 by a divestiture from Xerox: ACS sold its outsourcing practice to Xerox, which spun off its BPO division into a wholly separate corporation, Conduent, incorporated in January 2017. Conduent’s business segments include:
- Commercial (including Human Capital Solutions)
- Transportation
- Government.
Within its Commercial division, Conduent’s HR service offerings include:
- HR management & payroll solutions
- Learning solutions
- Health & wellness benefit solutions
- Wealth & retirement benefit solutions.
In September 2023, it announced it will divest its BenefitWallet business to HealthEquity, which is expected to be finalized in H1 2024.
Conduent has ~35 years of HR services delivery experience, and its Human Capital Solutions division has ~4,600 employees and services ~13m employees and participants across ~300 HR services clients. Approximately ~45% (representing 111 clients) are multi-process HR outsourcing clients.