Vendor Analysis
published on Apr 21, 2021
Report Overview:
This NelsonHall vendor assessment analyzes Transcom's offerings and capabilities in CX Services in BFSI.
Who is this Report for:
NelsonHall’s CX Services in BFSI profile on Atento is a comprehensive assessment of Atento’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Atento’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Atento aligns its strategy, targeting global digital accounts and continuing to diversify from its Telefonica delivery with multisector revenue increasing by 3.5% y/y in 2020. Of the multisector revenues, BFSI forms the largest vertical. As part of its Three Horizons three-year plans, during 2020, the company reorganized its operational models and commercial approach to build digital services portfolio and capabilities and pursue new growth opportunities.