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Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

Conectys - Content Transformation

Vendor Analysis

by Ivan Kotzev

published on Apr 24, 2023

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Report Overview:

This NelsonHall assessment analyzes Conectys’ offerings and capabilities in content transformation

Who is this Report for:

NelsonHall’s Content Transformation profile on Conectys is a comprehensive assessment of Conectys’ offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Conectys’ content transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

This NelsonHall vendor assessment analyzes Conectys’ offerings and capabilities in content transformation.

Conectys positions itself as a content moderation BPS player with a broad range of trust and safety services delivered by executives with domain knowledge. It has experience helping global APAC brands expand into the European markets and vice versa via multilingual delivery. In 2022, Conectys continued to grow its footprint, launching new locations in Portugal, the Philippines, and Turkey and building new sites in Colombia and Egypt.

Outsourcing clients looking for a vendor with experience in trust and safety for the public sector and in supporting APAC multinational brands in Europe should especially consider Conectys.

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