Vendor Analysis
published on Jan 24, 2024
Report Overview:
This NelsonHall assessment analyzes Atento's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on Atento is a comprehensive assessment of Atento’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Atento’s CX Services Transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Atento is bringing to the forefront its CX consulting and advisory services as an improved offering targeting the biggest growth opportunity for existing clients and prospects. It works with C-suite to sell the overall value proposition of a CX transformation case study beyond cost savings.
Outsourcing clients looking for a CX services vendor with strong domain capabilities in BFSI, including end-to-end credit origination and capability for prediction and propensity modeling with internal and external live deployments, should especially consider this profile on Atento.