Vendor Analysis
published on Mar 13, 2024
Report Overview:
This NelsonHall assessment analyzes ArvatoConnect's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on ArvatoConnect is a comprehensive assessment of ArvatoConnect’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of ArvatoConnect’s CX Services Transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
ArvatoConnect leverages its CX services and BPS expertise in both the private and public sectors and its agility as a flexible player to transform customer journeys with quick pilots. The company is integrating intelligent automation, intelligent decisioning, and process mining solutions with a human in the loop with the objective of growing its digital revenue.
Outsourcing clients looking for a provider with advanced intelligent automation practice with comprehensive framework, IP, and deployments across domains and verticals and investments in automated QA and compliance for regulated industries, should especially consider this profile on ArvatoConnect.