Vendor Analysis
published on Jul 17, 2024
Report Overview:
This NelsonHall assessment analyzes Foundever's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on Foundever is a comprehensive assessment of Foundever’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Foundever’s CX Services Transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Foundever positions as a unified BPS partner to CX services clients, assisting them in navigating complex technology ecosystems, simplifying target objectives, and reducing effort in the transformation roadmap. In 2023, it simplified its organizational structure and GTM with a single brand, consolidating the different subsidiaries. This simplified CX suite covers CX services, delivery, and solutions with a focus on better integration and fitting technology such as GenAI to the client challenge.
Outsourcing clients looking for a provider with a dedicated CX transformation practice with a sizable scale and portfolio of implementations across verticals, well-developed CX analytics suite, and expertise in self-services and Conversational AI, should especially consider this profile on Foundever.