Vendor Analysis
published on Aug 01, 2025
Report Overview:
This NelsonHall assessment analyzes VXI's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation 2025 profile on VXI is a comprehensive assessment of VXI’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of VXI’s CX Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
VXI uses a stack of proprietary and third-party AI-powered tools and automation to streamline operations and improve efficiency while maintaining the role of human interaction in customer engagement. The main drivers of its innovation practice are the CXA transformation team and the experience lab in Austin for collaboration and ideation with clients and proactive engagement with internal operations managers.
Outsourcing clients looking for a CX services vendor with a mature end-to-end talent management stack, industry-aligned GenAI-powered knowledge management IP, and expertise in building social media as a service channel, should consider this profile on VXI.