Key Findings & Highlights:

NelsonHall’s Salesforce Services market analysis shows how vendors have structured their Salesforce portfolios and organized delivery.

Salesforce services include the following:

• Consulting services:
  • Health checks and assessment services
  • Business process re-engineering services
  • Adjacent consulting capabilities, such as strategy consulting (around new business models) and UX design
• Build services:
  • Systems integration, agile-based Apex application development, and integration/API
  • Specialized services such as data migration services
  • Industry solutions, whether hard IP (i.e., AppExchange apps) or soft IP (blueprints, reusable code, or templates such as Bolts-On)
• Post-implementation services:
  • Replacement of code covered by new Salesforce features, and usage analysis
  • Application maintenance, L2-L3 support, and enhancements. 

This report is for end-user (buyer) organizations who are interested in understanding the current and future shape of the market as well as the requirements and experiences of their peers when seeking to buy specific technologies or services.