Vendor Analysis
published on Jul 21, 2021
Report Overview:
This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in F&A BPS and transformation.
Who is this Report for:
NelsonHall’s F&A transformation profile on Conduent is a comprehensive assessment of Conduent’s F&A BPS and transformation offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of F&A BPS and transformation services and identifying vendor suitability for finance & accounting related RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the business services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Conduent’s F&A BPS and transformation offerings and capabilities, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including key partnerships and the location of delivery locations.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in F&A BPS and transformation.
Conduent, initially through its predecessor ACS, has been active in F&A outsourcing since the early 2000s.
The company had a strong initial focus on accounts payable, and early contract wins included:
- A major U.S. automotive company
- An accounts payable and document management contract with Office Depot, subsequently complemented with credit & collections and sales tax processing
- A 10-year contract with GE for accounts payable, fixed asset accounting, and transactional tax processing.
While the company at one point in its ownership by Xerox focused solely on major enterprises, the company is now focusing much more on enterprises with ~$3bn-$5bn in revenue. The company has doubled down on its procure-to-pay capability, considerably strengthening its point services to deliver business value in procure-to-pay, and is placing increased emphasis on winning complementary business in order-to-cash and record-to-report.
The company is also looking to use gainshare-based point services in areas such as revenue recovery as a means of demonstrating its capabilities in new accounts.