Vendor Analysis
published on Apr 27, 2023
Report Overview:
This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in healthcare payer business process services
Who is this Report for:
NelsonHall’s Healthcare Payer BPS profile on Conduent is a comprehensive assessment of Conduent’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of healthcare payer BPS and transformation services and identifying vendor suitability for healthcare payer–related RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the healthcare payer sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Conduent’s healthcare payer BPS and operational transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in healthcare payer operational transformation and BPS.
Conduent realigned its healthcare business, combining its government and commercial business to bring efficiencies in the cross-utilization of existing and future solutions. Conduent’s 2019 acquisition of Health Solutions Plus (HSP) brought its core administration processing system and other solution offerings for commercial, Medicare Advantage, and Medicaid MCO payers. Offerings include technological solutions bolstered by this acquisition and Conduent’s historical domain experience in Medicaid and commercial payer plans. Conduent has 50 years of experience serving the public sector programs for state Medicaid programs. In 2019, Conduent launched its SaaS-based Medicaid modular suite, the Conduent Medicaid Suite (CMdS), to address the needs of state Medicaid programs going forward.