Vendor Analysis
published on May 28, 2025
Report Overview:
This vendor assessment analyzes Genpact's offerings and capabilities in procurement services
Who is this Report for:
NelsonHall’s Modernizing Procurement Through Digitalization profile on Genpact is a comprehensive assessment of Genpact’s procurement offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of procurement transformation services with a focus on outsourcing and digitalization capabilities and identifying vendor suitability for procurement RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in procurement transformation services focusing on outsourcing and digitalization capabilities.
Scope of this Report:
The report provides a comprehensive and objective analysis of Genpact’s procurement transformation offerings, capabilities, and market and delivery strengths, including:
- Identification of the company’s strategy, emphasis, and new developments with a focus on transformation and digitalization capabilities within procurement
- Analysis of the company’s strengths, challenges, and outlook
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Genpact is a global professional services company that delivers BPS and consulting services with a core focus on transformation. The company offers services for customer care, finance and accounting, risk and compliance, sales and commercial, sourcing and procurement, sustainability, supply chain, and trust and safety. It employs ~125,000 professionals globally. Genpact has ~20 years of experience offering procure-to-pay services.
NelsonHall estimates Genpacy has~7,800 FTEs across procurement services to support its clients in managed services, reporting and analytics, advisory, and technology-enabled services.
Genpact's procurement offering focuses on delivering optimal client value at the lowest cost while enabling ~3-4% annual savings on total indirect spend, ability to leverage proprietary systems and technology partnerships, ~$85bn of managed spend with category expertise. Another key focus for Genpact in procurement is the development of digital interventions and accelerators using proprietary and partner tools. An example of this is Genpact's collaboration with ServiceNow, where Genpact offers ServiceNow's sourcing and procurement operations solution through their successful use case with Dropbox as a client.
Genpact provides a broad spectrum of procurement solutions, focusing on improving efficiency, reducing costs, and driving value through innovative digital transformation. Genpact’s offering is structured across advisory services and managed services. In addition to these, the company is increasingly aligning its procurement capabilities with its broader supply chain offerings. This integrated approach will allow Genpact to harness greater scale and improved collaboration and create a win-win situation for clients.
Genpact's procurement services strategy is focused on building and scaling technology solutions to digitalize procurement across the entire value chain, spanning user experience, process execution, and data-driven analytics. Genpact plans to leverage its proprietary and partner ecosystem, AI/ML, analytics, and flexible service offerings to drive client procurement transformation. Genpact has further pivoted towards a more digital procurement offering, encompassing intake and orchestration, building domain advisory services, and leveraging AI and its partner ecosystem.