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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Digital Banking Services: Establishing New Digital Banks

Market Analysis

by Andy Efstathiou

published on Dec 05, 2019

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Report Overview:

NelsonHall's market analysis of digital banking services consists of 94 pages.

Who is this Report for:

NelsonHall’s “Digital Banking Services: Establishing New Banks Market Assessment and Forecast” report is a comprehensive market assessment report designed for:

  • Sourcing managers investigating sourcing developments within the banking industry
  • Vendor marketing, sales and business managers developing strategies to target service opportunities within the banking industry
  • Financial analysts and investors specializing in the banking industry sector.

Scope of this Report:

The report analyzes the global market banking operations services and addresses the following questions:

  • What is the current and future market for digital banking operations services?
  • What is the size and growth of the digital banking operations services market by market segment?
  • Within digital banking operations services, which processes are emerging strongly?
  • What are the market segments for banking operations services and their characteristics? What are the drivers, benefits, and inhibitors for each segment? What are vendor capabilities by segment?
  • What technologies and platforms are being utilized and what are the implications by market segment?
  • What are vendor challenges and critical success factors by market segment?
  • How vendors are positioned within each banking operations services market segment?
  • Additional topics include: contract lengths; pricing models; partnerships; acquisitions; delivery center locations and the use of offshoring; vendor targeting by client size, geography, and industry.

Key Findings & Highlights:

Digital banking services vendors increasingly deliver combined PS, cloud migration, and BPaaS services. Digital operations services are a mature business with tier 1 banks looking to setup subsidiaries to enter new markets and create omnichannel brands/offerings. Adoption and usage models are growing for the startup, regional, and mid-tier market. Vendors are delivering engagements focused on design/deploy services to support business model changes at clients. Digital banking services vendors will deliver hybrid cloud services with cognitive-enabled operations using quality tested components to support business model change. Operational delivery will be agile to support volume fluctuations which previously would not have been sustainable

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