Key Findings & Highlights:

Banks must rethink their operation strategy to support their evolving business models. They operate with a heterogeneous set of platforms, which are rigid and require repeated manual interventions to execute processes. As the industry continues to evolve, banks need to respond flexibly and efficiently. Digital technologies are allowing banks to become more intelligent, agile, and efficient.

NelsonHall’s 'Digital Banking Services: Transforming the Financial Services Industry' report analyzes how the industry is changing, including how digital services vendors have adapted their service approach, leveraging digital technologies to take their clients on an operations transformation journey via a series of developmental stages.