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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Happiest Minds - Transforming Financial Services with Cloud, SaaS, and BPaaS Services

Vendor Analysis

by Andy Efstathiou

published on Jan 05, 2023

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Report Overview:

This NelsonHall vendor assessment analyzes Happiest Minds' offerings and capabilities in Cloud, SaaS, and BPaaS services for the banking and financial services sector

Who is this Report for:

NelsonHall’s ‘Transforming Financial Services with Cloud, SaaS, and BPaaS Services’ profile on Happiest Minds is a comprehensive assessment of Happiest Minds’ offerings and capabilities for the BFS sector, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Cloud, SaaS, and BPaaS processes and identifying vendor suitability for Cloud, SaaS, and BPaaS services RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Happiest Minds’ BFS-focused Cloud, SaaS, and BPaaS service offerings and capabilities, and market and financial strength, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

Happiest Minds started its cloud services work ten years ago when it rewrote the core banking platform for a European global bank. The engagement changed the core platform into a modular, cloud-native platform. At the same time, Happiest Minds began curating a FinTech ecosystem of solution vendors. The initial goal was to build a suite of lending tools and applications. It has focused its go-to-market strategy on industries. In BFS it has focused its efforts on regional and local banks and industry services providers. 

Its focus in BFS is delivering clients offerings for:

  • Data management (after its 2021 acquisition of Pimcore Global Services, a data management solutions vendor)
  • Customer onboarding (in partnership with Salesforce)
  • Lending and leasing
  • Cybersecurity services.

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