Vendor Analysis
published on Nov 27, 2023
Report Overview:
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in ESG services for the banking and financial services sector
Who is this Report for:
NelsonHall’s ‘Transforming the Banking Industry with ESG Services’ profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities for the BFS sector, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of ESG services and identifying vendor suitability for ESG services in banking RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Genpact’s BFS-focused ESG service offerings and capabilities and market and financial strength, including:
- Identification of the company’s strategy, eGenpact, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and Genpact service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Genpact has been delivering components of its ESG services for over ten years. It started with a responsible sourcing engagement in 2012. The practice expanded to risk management services eight years ago. AML and KYC services have been in place for seven years. During the past two years, the ESG practice has expanded to include social and governance services.
Today, the ESG practice is industry-agnostic and delivers services to industries including:
- Banking and Capital markets
- Insurance
- Consumer goods and retail
- High-tech media, entertainment, software, and platforms
- Manufacturing.
In June 2022, Genpact announced its corporate strategy to the world, organized around seven key themes, one of which was ESG. Genpact goes to market by industry verticals, but its ESG practice is horizontally arranged and delivers services as part of its industry engagement teams. In BFS, Genpact leads its client outreach with two offerings:
- Risk and compliance management
- Sourcing and procurement.