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Andy Efstathiou

Andy is the Banking Operations Transformation Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Tata Consultancy Services - Transforming Mortgage and Loan Services

Vendor Analysis

by Andy Efstathiou

published on Jun 20, 2025

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Report Overview:

This NelsonHall vendor assessment analyzes Tata Consultancy Services' offerings and capabilities in Mortgage & Loan Services

Who is this Report for:

NelsonHall’s ‘Transforming Mortgage and Loan Services’ profile on Tata Consultancy Services is a comprehensive assessment of Tata Consultancy Services’ offerings and capabilities for the mortgage and loan sector, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of technology and operational services and identifying vendor suitability for mortgage and loan services in RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Tata Consultancy Services’ BFS-focused mortgage and loan service offerings and capabilities and market and financial strength, including:

  • Identification of the company’s strategy, offerings, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and TCS service components
  • Analysis of the company’s delivery organization including the location of delivery centers.

Key Findings & Highlights:

The financial services industry is Tata Consultancy Services (TCS)’ largest revenue source, accounting for ~40% of revenues. TCS has delivered services to this industry for over 50 years and to the mortgage and lending industry since 2002. It provides all major technology and operations services to lenders across all major markets. Since 2018, TCS has acquired mortgage licenses and can perform mortgage operational delivery work for all 50 U.S. states.   

TCS works with all major lending platforms and has its own proprietary platforms, primarily its BaNCS platform. Today, clients looking to transform their lending platforms typically compose a transformed platform from individual modules. Demand for platform and operations transformation is growing rapidly in markets outside the U.S.     

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