As part of NelsonHall’s recent Next Generation Payroll Services market analysis, in addition to interviewing 20 of the leading payroll services providers globally, our research extended to a survey of the vendors’ clients. We met clients of different sizes, from a variety of geographies and industries, and covering a range of services in-scope and levels of payroll sourci[...]

  Last week, I visited the recruitment and talent management vendor Alexander Mann Solutions’ Global Client Service Center (GCSC) in Cleveland. Here I take a quick look at the growth of the operation and at recent initiatives. Cleveland as a location Alexander Mann Solutions (AMS) has seven GCSCs, the fourth of which opened in Cleveland in September 2012 to support AMS&rsqu[...]

  I recently attended Neeyamo’s analyst event in Atlanta, where I discussed the company’s cloud transformation practice with its leaders, and specifically the announcement of UnBox HR for SuccessFactors. Over the past 10 years, Neeyamo has developed its HR offering with the goal of “addressing the white spaces” in HR technology and services and focusing [...]

  At its recent Talent Summit, PeopleScout announced the expansion of its service centers in the U.S., Canada, Europe, and Asia Pacific, plus the acquisition of TMP Holdings, a provider of employer branding and RPO services operating in the U.K. via Yocto, the RPO division of TMP Worldwide. Already the largest RPO provider in terms of number of hires (~300k annually) and the largest[...]

  Last week, I attended and presented at Futurestep’s second annual client event, themed Talent Disruption: What’s Next? with clients attending from Asia Pacific, Europe and North America. Below is a round-up of the event’s main talking points. Key talent acquisition & retention challenges The following summarizes some of the key challenges presented by Futu[...]

  Pete Tiliakos reports from Cornerstone Convergence 2018 on topics including the talent management company’s strategy, latest product developments, and extreme focus on CX.[...]

With increasing pressure on organizations to find the best hires, talent acquisition (TA) teams are continuing to grow. And as more Gen Zs are joining the workforce for the first time, so too are the latest generation of virtual assistants or chatbots. Here I look at the early careers and future prospects of Ari and Mya, two virtual assistants currently being used by TA vendors and corporate T[...]

  As businesses today are increasingly operating at a global level, they face inherent complexity and compliance hurdles. Indeed, a recurring finding in NelsonHall’s annual payroll market analysis is that compliance is a key driver for organizations outsourcing payroll. And new regulatory directives such as GDPR are placing yet more compliance pressure on the HR and payroll leade[...]

  Now in its tenth year, Neeyamo is hitting its stride as a niche global HR services provider. I recently caught up with the company at its first U.S. analyst and advisor event for an update on its HR service lines. Strategic focus Neeyamo aims to ‘address the white spaces in HR technology and services’, including underserved markets and geographies. It positions itse[...]

  Is your organization already struggling to find the best talent? If so, put yourself in the shoes of a candidate for a moment. Take a look at your organization’s employer branding on your website and social media pages. Do you think candidates would be impressed? Hopefully yes, but many organizations’ employer branding leaves a lot to be desired. Appealing to all possi[...]

  Pete Tiliakos, Principal HR Technology & Services Analyst, talks about his recently completed global research project on ‘Next Generation HCM Technology’, which features analysis of 18 cloud-based HCM platforms from 16 leading vendors.[...]

  Over the last year, Zalaris has markedly stepped up its geographic and service expansion journey –  first fuelled by the acquisition of Germany-based Sumarum AG and then with the acquisition of U.K.-based ROC Global Solution Consulting. It’s important to note that Zalaris’ success in the wider Nordic market was also a result of two acquisitions soon after it[...]

  One of the things that was very clear from my visit to the UNLEASH HR industry event in London last week was that virtual reality and other interactive tech has arrived in the talent acquisition space in a big way. Here I look specifically at examples of how VR and gamification are having an impact on the candidate assessment process. Candidate assessment is one of the hot talent [...]

  At ADP’s annual Meeting of the Minds client event this past week, what caught my attention most were the initiatives geared towards improving employee engagement/satisfaction and retention. Clearly, ADP has identified these areas as key, with its own research institute finding that ~2/3 of all turnover is voluntary – i.e. employees are leaving because they have not been g[...]

  NelsonHall’s most recent Next Generation Payroll Services market analysis reveals that payroll service buyers are focused on access to transformation-enabling technology. The use of automation has become commonplace, with payroll vendors leveraging RPA, AI, and machine learning capabilities to eliminate manual effort in the payroll process. And payroll service providers are inv[...]

  Most organizations have probably struggled to find talent at some point, with some roles being particularly problematic to fill; cybersecurity being one recent example. Some organizations have applied desperate approaches to get hold of scarce talent, including hiking up new starter salaries (often at the detriment of those already in the wider team/breaching equal pay legislation), [...]

  Last week I attended ADP’s 14th annual ReThink multi-national client event in Monte Carlo, where the theme was ‘Transform the Way the World Works’. The lineup of guest speakers included journalist and media figure Tina Brown, who shared themes from Davos (including the importance of restoring trust and gender equality in the workplace), former British Prime Minister[...]

  Pete Tiliakos reports from the SD Worx InspireEurope 2018 conference, where topics under discussion included the shifting global workforce and HR transformation, and SD Worx demonstrated some of its latest HR developments, including the use of AI and predictive analytics in payroll and recruitment. [...]

  With digital transformation continuing to disrupt and force change across industries, cloud technology is at the heart of that disruption and is providing business leaders with the vehicle to transform operations. And this trend has trickled down to HR, where leaders are challenged with more change and disruption than most can accommodate, given their current legacy HR infrastructure[...]

  A key finding from NelsonHall’s recently published Next Generation Payroll Services market analysis is that buyers are now much more focused on automation and other forms of transformative technology that will drive digitalization of their HR operating models. In payroll, as elsewhere in HR, this increasingly takes the form of automating manual transactional tasks and[...]