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Minacs - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by NelsonHall Analyst
The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...] - view this reportdownload abstract
Sutherland - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by NelsonHall Analyst
Sutherland Global Services (Sutherland) is a privately held firm headquartered in Rochester, New York. The company started operations in 1986 as a customer management services (CMS) provider. Across all industries it employs ~40k globally, and operates ~45 contact centers in 19 countries. [...] - view this reportdownload abstract
Teleperformance - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by NelsonHall Analyst
The Teleperformance Group (Teleperformance) is a French headquartered company offering outsourced customer management services (CMS) and customer relationship management (CRM). It was founded in 1978 in Paris, France by Daniel Julien, and was listed on the Paris stock exchange in 1987. [...] - view this reportdownload abstract
transcosmos - CMS in High Tech
Nov 20, 2015 | Vendor Analysis by NelsonHall Analyst
transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business, which also provides e-commerce solutions. It currently derives ~70% of its revenues from contact center BPO services, and the other ~30% from digital marketing and e-commerce activities. [...] - view this reportdownload abstract
EGS - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst
EGS is a global customer service organization, delivering outsourced solutions for customer and financial care. It employs ~40 in ~70 locations in 10 countries. EGS' customer management services (CMS) include answering product related enquiries, technical support, up-sell/cross-sell, and social media support. Its financial care includes accounts re [...] - view this reportdownload abstract
EXL - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst
EXL Service Holdings, Inc. (EXL) is a business process outsourcing (BPO) vendor that was established in 1999. It is a publicly traded company headquartered in New York. [...] - view this reportdownload abstract
Sitel - CMS in Healthcare (Payer and Provider Support)
Jul 08, 2015 | Vendor Analysis by NelsonHall Analyst
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S). Sitel currently employs 58k in 110 centers located in 23 countries. [...] - view this reportdownload abstract
Teleperformance - CMS in Healthcare (Payer and Provider Support)
Jul 07, 2015 | Vendor Analysis by NelsonHall Analyst
The Teleperformance Group (Teleperformance) is a French headquartered company offering outsourced customer management services (CMS) and customer relationship management (CRM). It was founded in 1978 and was listed on the Paris stock exchange in 1987. [...] - view this reportdownload abstract
Sykes - CMS in Healthcare (Payer and Provider Support)
Jun 24, 2015 | Vendor Analysis by NelsonHall Analyst
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel, and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...] - view this reportdownload abstract
Convergys - CMS in Healthcare (Payer and Provider Support)
Jun 19, 2015 | Vendor Analysis by NelsonHall Analyst
Convergys is a public company headquartered in Cincinnati, Ohio. Convergys grew from Cincinnati Bell Information Systems (CBIS) and MATRIXX Marketing, both subsidiaries of Cincinnati Bell, and from AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998. An IPO in August 1998 made Convergys [...]