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Sutherland Global Services - Multi-Channel CMS
Dec 20, 2013 | Vendor Analysis by NelsonHall Analyst
Sutherland developed its multi-channel capability in-house. This initially started in the early 90s, when white mail was used as a follow-up to voice interactions, for clients in the BFSI sector. In the mid-90s, a portion of these follow-ups were moved to email. Sutherland then introduced chat services in 2005. [...] - view this reportdownload abstract
Infosys - Multi-Channel CMS
Dec 18, 2013 | Vendor Analysis by NelsonHall Analyst
Headquartered in Bangalore, Infosys was founded in 1981 in Pune by a group of seven programmers, several of whom were formerly of Patni Computers. Infosys became a public limited company in India in June 1992 and was listed on the NASDAQ in 1999. Following this, it set up development centers in a number of Indian cities, initially to serve the U.S. [...] - view this reportdownload abstract
HP Enterprise Services - Multi-Channel CMS
Dec 17, 2013 | Vendor Analysis by NelsonHall Analyst
HP acquired its current customer management services capability through the acquisition of EDS in 2008. On September 23, 2009, "EDS, an HP company" was rebranded "HP Enterprise Services" ("HP ES"). [...] - view this reportdownload abstract
Capita - CMS in Retail
Oct 02, 2013 | Vendor Analysis by Vicki Jenkins
Capita Group Plc (Capita) was formed in 1984 within the Chartered Institute of Public Finance & Accountancy (CIPFA). It separated from CIPFA through a management buy-out in 1987 and was listed on the London Stock Exchange in 1991. [...] - view this reportdownload abstract
Wipro - CMS in Retail
Sep 17, 2013 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in customer management services in the retail sector. Wipro is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. Wipro is a publically-held company headquartered in [...] - view this reportdownload abstract
Webhelp - CMS in Retail
Sep 16, 2013 | Vendor Analysis by Vicki Jenkins
This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in customer management services in the retail sector. Webhelp is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. [...] - view this reportdownload abstract
transcosmos - CMS in Retail Industry Sector
Aug 27, 2013 | Vendor Analysis by Vicki Jenkins
This NelsonHall Vendor Assessment analyzes transcosmos' offerings and capabilities in CMS in the retail sector. transcosmos is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. transcosmos is headquartered in Japan. It is a Japanese-based BPO [...] - view this reportdownload abstract
Transcom Worldwide - CMS in Retail Sector
Jun 26, 2013 | Vendor Analysis by Vicki Jenkins
Transcom is headquartered in Luxembourg. It offers outsourced customer relationship management (CRM) and credit management services. Transcom has ~27 customer management services (CMS) retail industry sector clients. [...] - view this reportdownload abstract
Xerox Services - CMS in Retail Sector
Jun 21, 2013 | Vendor Analysis by Vicki Jenkins
Xerox is a publically-traded company headquartered in Norwalk, Connecticut. In 2010, Xerox acquired Affiliated Computer Services (ACS) for $6.4bn, gaining capability in business process outsourcing, including CMS. This CMS capability lies within the Xerox Services business. [...] - view this reportdownload abstract
Teleperformance - CMS in Retail Sector
Jun 20, 2013 | Vendor Analysis by Vicki Jenkins
The Teleperformance Group (Teleperformance) is a French-headquartered company offering outsourced customer relationship management (CRM) and contact center services. [...]