login here to get access:
-
order:
- view this reportdownload abstract
Aegis - CMS in Retail Banking
Feb 11, 2014 | Vendor Analysis by Vicki Jenkins
Aegis is a privately-held outsourcing and technology services company headquartered in Mumbai, India. Aegis was founded 30 years ago in the U.S. and currently has operations in 56 locations across 13 countries. It has ~55,000 employees supporting ~300 clients. The company is wholly owned by Essar, a $39bn conglomerate. [...] - view this reportdownload abstract
Transcom - CMS in Retail Banking
Feb 10, 2014 | Vendor Analysis by Vicki Jenkins
Transcom is a publicly held company headquartered in Luxembourg. Transcom started its operations in 1995 in Sweden, supporting TELE 2 and providing customer relationship management services and credit management services to the telecommunications industry and other high-volume businesses in Austria. In addition to traditional contact center service [...] - view this reportdownload abstract
Firstsource - Social Media Services
Feb 07, 2014 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Firstsources's offerings and capabilities with regards to social media services. [...] - view this reportdownload abstract
Firstsource - Customer management services
Feb 06, 2014 | Vendor Analysis by NelsonHall Analyst
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in customer management services and consists of 8 pages. [...] - view this reportdownload abstract
Infosys - CMS in Retail Banking
Feb 06, 2014 | Vendor Analysis by Vicki Jenkins
Infosys is a publicly held company headquartered in Bangalore, India. Infosys was founded in 1981 in Pune, becoming a public limited company in India in 1992, and being listed on the NASDAQ in 1999. [...] - view this reportdownload abstract
Wipro - CMS in Retail Banking
Feb 05, 2014 | Vendor Analysis by Vicki Jenkins
Wipro is a publicly-held company headquartered in Karnataka, India. Wipro is a global technology, consulting and operations outsourcing services company. It entered the BPO space with the acquisition of Spectramind in 2002-2003 and has retained a strong focus on customer management services (CMS) within its BPO business. [...] - view this reportdownload abstract
Expert Global Solutions (EGS) - CMS in Retail Banking
Jan 28, 2014 | Vendor Analysis by Vicki Jenkins
EGS is the holding company for APAC and NCO; the merger was completed in 2012. APAC is the EGS brand in the Customer Relationship Management (CRM) BPO market. NCO is the EGS brand in the Accounts Receivables Management (ARM)/Collections BPO market. EGS is a privately held company headquartered in Plano, Texas. [...] - view this reportdownload abstract
transcosmos - CMS in Retail Banking
Jan 13, 2014 | Vendor Analysis by Vicki Jenkins
transcosmos is headquartered in Japan. It began operations in 1966. transcosmos is a Japanese based BPO vendor, currently deriving ~70% of its revenue from call center BPO services and the other ~30% from digital marketing activities. The majority of transcosmos' retail banking clients are utilizing voice and email channels for customer care. [...] - view this reportdownload abstract
Wipro - Multi-Channel CMS
Jan 07, 2014 | Vendor Analysis by NelsonHall Analyst
During 2002/2003 Wipro initiated its BPO offerings capabilities with the acquisition of Spectramind. Since 2003 Wipro has experienced consistent double digit revenue growth from it BPO activity. [...] - view this reportdownload abstract
Sitel - Multi-Channel CMS
Jan 03, 2014 | Vendor Analysis by NelsonHall Analyst
SITEL was acquired by Onex subsidiary, ClientLogic, in 2007 for ~$450m, and the combined entity rebranded Sitel. Prior to this acquisition SITEL had 70 contact centers in 25 countries, with ~30k personnel. Since then, Sitel has expanded organically and now employs ~60k personnel in ~120 centers in 25 countries. The company is headquartered in Nashv [...]