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Infosys - CMS in Telecommunications/Cable/Satellite
Nov 26, 2014 | Vendor Analysis by Vicki Jenkins
Infosys is a publicly held company headquartered in Bangalore, India. Infosys was founded in 1981, in Pune; it became a public limited company in India in 1992 and was listed on the NASDAQ in 1999. [...] - view this reportdownload abstract
transcosmos - CMS in Telecommunications/Cable/Satellite
Nov 20, 2014 | Vendor Analysis by Vicki Jenkins
transcosmos is a publicly traded, Japanese headquartered BPO vendor in the contact center and digital marketing business. Across all industries, it employs ~35k globally and operates 114 centers across 14 countries, supporting 23 languages. It operates in Asia, the U.S. and Europe; it has 45 sites in its headquarter country of Japan, 16 offshore si [...] - view this reportdownload abstract
Webhelp - CMS in Telecommunications/Cable/Satellite
Nov 19, 2014 | Vendor Analysis by Vicki Jenkins
Webhelp Group (Webhelp) is a French-headquartered private company that was founded in 2000 by Frédéric Jousset and Olivier Duha. It initially offered real-time online assistance for customers new to using the internet. In addition to internet clients, it now supports telecommunications, cable, satellite and retail clients. [...] - view this reportdownload abstract
Serco - CMS in Telecommunications/Cable/Satellite
Nov 18, 2014 | Vendor Analysis by Vicki Jenkins
Serco Global Services, LLC (Serco) is part of Serco Group Plc and is headquartered in Hook, North Hampshire in the U.K. Serco has operations in public and private transport and traffic control, aviation, military and nuclear weapons, prisons, and schools. Serco employs ~100k staff and operates in Continental Europe, the Middle East, APAC and North [...] - view this reportdownload abstract
Teleperformance - CMS in Telecommunications/Cable/Satellite
Nov 18, 2014 | Vendor Analysis by Vicki Jenkins
The Teleperformance Group (Teleperformance) is a leading customer management services pure play. [...] - view this reportdownload abstract
Wipro - CMS in Telecommunications/Cable/Satellite
Nov 17, 2014 | Vendor Analysis by Vicki Jenkins
Wipro is a publicly-held company headquartered in India. It is a global information technology, consulting, and outsourcing company. It entered the BPO space with the acquisition of Spectramind in 2002-2003, and has retained a strong focus on customer management services (CMS) within its business process outsourcing (BPO) business. [...] - view this reportdownload abstract
Tata BSS - CMS in Telecommunications/Cable/Satellite
Oct 31, 2014 | Vendor Analysis by Vicki Jenkins
Tata Business Support Services Limited (Tata BSS) was founded in 2004 as a wholly owned subsidiary of Tata Sons, the holding company of the Tata Group. It changed its name from E2E SerWiz Solutions to Tata BSS in 2008. [...] - view this reportdownload abstract
Alorica - CMS in Telecommunications/Cable/Satellite
Oct 28, 2014 | Vendor Analysis by Vicki Jenkins
Alorica is a privately held firm headquartered in Irvine, California which began operations in 1999 as a technology services company. It entered the customer management services (CMS) market in 2003, with its first client from the telecommunications industry sector. Across all industries it employs ~20k personnel globally and operates 40 contact ce [...] - view this reportdownload abstract
Minacs - CMS in Telecommunications/Cable/Satellite
Oct 28, 2014 | Vendor Analysis by Vicki Jenkins
The Minacs Group, Inc. (Minacs) is a privately-held business and technology outsourcing company with headquarters in Toronto (Oshawa), Canada. It provides outsourced customer care, marketing, finance and accounting, procurement and IT services. [...] - view this reportdownload abstract
Transcom - CMS in Telecommunications/Cable/Satellite
Oct 27, 2014 | Vendor Analysis by Vicki Jenkins
Transcom is a publicly-held company, listed in Stockholm and headquartered in Luxembourg. Its management office is in Stockholm and it plans to move the legal domicile of the listed parent of the Transcom group from Luxembourg to Sweden later this year, subject to shareholder approval. Transcom started its operations in 1995 in [...]