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Tech Mahindra - CMS in Telecommunications/Cable/Satellite
Jan 19, 2015 | Vendor Analysis by Vicki Jenkins
Tech Mahindra was founded in 1986 and is headquartered in Mumbai, India. Tech Mahindra completed its merger with the former Mahindra Satyam (MS) in 2013, and the merged entity is called Tech Mahindra. Tech Mahindra and Mahindra Satyam both have a strong focus on telecommunications. [...] - view this reportdownload abstract
Sitel - CMS in Telecommunications/Cable/Satellite
Jan 05, 2015 | Vendor Analysis by Vicki Jenkins
Sitel is a pure-play customer management services (CMS) company headquartered in Nashville, Tennessee (U.S.). It is a privately owned company, and was formed in 1985 when Softbank Services Group was acquired by Toronto based Onex Corporation and combined with North Direct Response Inc., a Canadian outsourced customer service provider. Onex is Sitel [...] - view this reportdownload abstract
Sykes - CMS in Telecommunications/Cable/Satellite
Jan 05, 2015 | Vendor Analysis by Vicki Jenkins
Sykes Enterprises (Sykes) is a U.S. based company with headquarters in Tampa, Florida. It offers outsourced customer management services (CMS), primarily in support of the communications, financial services, technology, healthcare, travel and retail industries. Sykes has an emphasis on providing inbound technical support and customer care. [...] - view this reportdownload abstract
TeleTech - CMS in Telecommunications/Cable/Satellite
Jan 02, 2015 | Vendor Analysis by Vicki Jenkins
TeleTech is a U.S. based company with headquarters in Englewood, Colorado. It offers outsourced customer management services (CMS), contact center technology, and strategy consulting. It was founded in 1982 by its current CEO, Kenneth D. Tuchman. [...] - view this reportdownload abstract
Sutherland - WAHA Services
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Sutherland first began offering WAHA in 2006, although it was not separately branded or pushed internally, nor did it have a dedicated program head. In December 2013, Frank Kelly was brought in from a competitor in order to head up Sutherland's WAHA business. Since then, Sutherland's WAHA service has been rebranded CloudSource, and has broken out a [...] - view this reportdownload abstract
Teleperformance - WAHA Services 2014
Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst
Teleperformance started its WAHA practice in 2006; at this stage it shifted fifty top performing agents from its brick and mortar operations in Columbus and Salt Lake City to a work from home environment. Following this, Teleperformance began a dedicated WAHA hiring practice in order to target specific WAHA dedicated agents, and by mid 2009 its WAH [...] - view this reportdownload abstract
Sykes - WAHA Services
Dec 18, 2014 | Vendor Analysis by NelsonHall Analyst
Sykes initially entered the WAHA market in mid 2011 in an effort to provide flexible staffing to clients with volatile demand peaks. [...] - view this reportdownload abstract
Sitel - WAHA Services 2014
Dec 16, 2014 | Vendor Analysis by NelsonHall Analyst
Sitel began using work at home agents from 2008 for a single client, through a hub and spoke model from its Las Vegas and Halberg contact centers. Since 2008, the initial pilot has grown both in size and scope, and now encompasses more diverse lines of business. [...] - view this reportdownload abstract
LiveOps - WAHA Services
Dec 15, 2014 | Vendor Analysis by NelsonHall Analyst
LiveOps is positioned as a direct response CMS BPO vendor to handle on demand spikes in call volumes from clients in the insurance, financial services and retail verticals. All agents are self-employed "entrepreneurs", and are not obliged to fulfill any weekly hourly obligations. [...] - view this reportdownload abstract
Swiss Post Solutions
Dec 12, 2014 | Vendor Analysis by Rachael Stormonth
Swiss Post Solutions (SPS) is a wholly owned subsidiary of Swiss Post, the national postal authority of Switzerland and the third largest employer in Switzerland. SPS is one of four SBUs in Swiss Post's Post CH Ltd division. [...]