login here to get access:
-
order:
- view this reportdownload abstract
WNS and a Utilities Provider - Transformational CMS
Sep 29, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "WNS and a Utilities Provider - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost, increase CSAT and increase revenue. [...] - view this reportdownload abstract
Firstsource - CMS in Telecommunications/Cable/Satellite
Sep 26, 2014 | Vendor Analysis by Vicki Jenkins
Firstsource is a BPO vendor founded in 2001 by ICICI bank, and known as ICICI Onesource until 2006, when it was rebranded as Firstsource. The company made an initial public offering (IPO) in 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE). [...] - view this reportdownload abstract
Infosys and Global Network Communication Provider - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Infosys and Global Network Communication Provider - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost and increase CSAT. [...] - view this reportdownload abstract
Infosys and U.K. Dairy Product Manufacturer - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Infosys and U.K. Dairy Product Manufacturer - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost, increase order efficiency and standardize processes. [...] - view this reportdownload abstract
TCS and Australian BFSI - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "TCS and Australian BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase customer loyalty, increase customer service volume and reduce cost. [...] - view this reportdownload abstract
TCS and U.S. Retail Bank - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "TCS and U.S. Retail Bank - Transformational CMS" case study is an example of how transformational CMS was used to increase the client's FCR rate and improve CSAT. [...] - view this reportdownload abstract
Transcosmos and a Japanese Security Software Company - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Transcosmos and a Japanese Security Software Company - Transformational CMS" case study is an example of how transformational CMS was used to reduce cost while maintaining CSAT. [...] - view this reportdownload abstract
Transcosmos and an Online Japanese Securities Broker - Transformational CMS
Sep 26, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Transcosmos and an Online Japanese Securities Broker - Transformational CMS" case study is an example of how transformational CMS was used to provide premium customer support while reducing cost in other areas. [...] - view this reportdownload abstract
Firstsource and U.K. Media - Transformational CMS
Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "Firstsource and U.K. Media - Transformational CMS Case Study" is an example of how transformational CMS was used to increase efficiencies and NPS. [...] - view this reportdownload abstract
HGS and Canadian Telco - Transformational CMS
Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst
NelsonHall's "HGS and Canadian Telco - Transformational CMS" case study is an example of how transformational CMS was used to increase CSAT and sales conversion rates. [...]