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Search within: Customer Experience Services:

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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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Confidence Index:

for Customer Experience Services

NelsonHall Confidence Index is a quarterly survey to measure changing levels of business confidence within Customer Experience Services

Join NelsonHall Customer Experience Services Confidence Index:

Every quarter NelsonHall publishes the NelsonHall Customer Experience Services Confidence Index, a Quarterly Index of Confidence that monitors changes in industry confidence in the global Customer Experience Services market.

For a sample report and details of how to join NelsonHall's Customer Experience Services Confidence Index, please contact us

in Customer Experience Services

Find here the NelsonHall Research related to within the Customer Experience Services program

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Published reports:

published reports related to within the Customer Experience Services program

  • Sitel - Social Media Services

    Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Sitel's offerings and capabilities in social media services. Sitel is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
    view this reportdownload abstract

  • WNS - Social Media Services

    Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes WNS's offerings and capabilities in social media services. WNS is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
    view this reportdownload abstract

  • Xerox - Social Media Services

    Apr 19, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Xerox's offerings and capabilities in social media services. Xerox is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
    view this reportdownload abstract

  • CMS Vendor Landscape German Financial Services Sector

    Mar 25, 2013 | Market Analysis by NelsonHall Analyst

    NelsonHall's market analysis of the German financial services sector CMS market consists of 9 pages. NelsonHall estimates that the overall German CMS market will grow at 3.1% CAAGR. The dominant vendors in the German financial services CMS market are: arvato Sitel Walter services. [...]
    view this reportdownload abstract

  • Wipro - Social Media Services

    Mar 24, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Wipro's offerings and capabilities in social media services. Wipro is one of a number of social media services companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
    view this reportdownload abstract
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Discover the benefits of the CMS program

NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:

  • Analyze how contact center outsourcing can be applied to your organization
  • Assess the scope of customer services that can be outsourced and why
  • Quantify the benefits and risks associated with outsourcing processes within your customer service function
  • Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
  • Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
  • Keep abreast of changing delivery approaches within customer mangement services.


It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:

  • Increase bid success through improved positioning of proposals against client requirements
  • Maintain the competitiveness of current service offerings
  • Identify emerging requirements and service opportunities
  • Track key developments within the CMS marketplace, including contract awards and new service announcements
  • Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.
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